Whispir incident

US Region - Network / Supplier Notification - INITIAL

Minor Resolved View vendor source →

Whispir experienced a minor incident on July 25, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2025, 01:00 PM UTC
Resolved
Jul 25, 2025, 01:00 PM UTC
Duration
—
Detected by Pingoru
Jul 25, 2025, 01:00 PM UTC

Update timeline

  1. resolved Jul 26, 2025, 01:40 AM UTC

    Event description: Toll Free Number Messaging Impacted (Partial) Impacted Services: Some customers sending from TFN are reporting duplicate messages or messages not delivered Start time: First reported on 7/24/2025 exact start time unknown at this time. End time: 7/26/2025 12:00 AEST Dear Customer, We wanted to alert customers sending from Toll Free Numbers (TFN) of a potential for service impact. Customers have reported and tests show some messages are not being received or received late. A few have reported receiving duplicate messages as well. The issues have been escalated and we are pushing for additional answers. We would encourage you to test if you are using a TFN to send messages out to help us identify which codes are being affected. Please open a ticket if you are seeing issues by email [email protected] UPDATE: The issue has been resolved. We conducted a few tests internally and confirmed that some of the reported TFN are now working as expected. Thank you, The Whispir Support Team