Whispir incident
Australian Region: Web Portal Template Loading Issues Reported
Whispir experienced a minor incident on September 17, 2025 affecting Whispir Web Application Portal, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2025, 12:28 AM UTC
We found an issue with the template not loading in the platform. The Web Portal remains accessible, and all other functionality is operating as expected. Our team is actively working to identify the root cause. If you have any questions or concerns, please don’t hesitate to contact us at [email protected].
- identified Sep 17, 2025, 12:31 AM UTC
We’ve identified the root cause of the issue and are actively working on a solution. At this stage, the impact appears to be limited to specific customer use case scenarios. If you have any questions or concerns, please reach out to us at [email protected].
- monitoring Sep 17, 2025, 01:04 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 17, 2025, 01:04 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 17, 2025, 01:33 AM UTC
This problem has now been resolved. If you have any follow-up questions or require further assistance, please don’t hesitate to contact our support team at [email protected].