Is Vtex down?

Status: Investigating We are currently investigating an increase in errors in VTEX Ads Operations on the campaign admin panel and performance analytics were affected. Ads continue to be displayed normally. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Admin Operations (Partial outage)

Status: Identified We have identified the contributing factors to the issue in VTEX Ads. Our incident response team is actively working on the fix and expects it to be implemented as soon as possible. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Admin Operations (Partial outage)

Status: Identified The issue affecting VTEX Ads has been mitigated, and customers can now access the campaign admin panel and create new campaigns and related configurations again. Performance metrics are also becoming available, although some data may still appear incomplete while the remaining information is fully restored. The platform is currently operational, but customers may still experience some latency or occasional timeouts during this recovery period. Our incident response team continues to monitor the platform closely and is working to ensure that all data and platform behavior are fully restored. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Admin Operations (Degraded performance)

Status: Resolved This incident has been resolved. We will not provide further information in a public incident report. Summary On September 10th, 2026, from 13:00 UTC to 14:30 UTC, affected accounts experienced errors when performing operations in the campaign admin panel and accessing performance analytics. The incident has been mitigated, and the platform is currently operational. However, customers may still experience some residual latency or occasional timeouts until the end of the day as the platform completes its recovery. Our sales flow was not affected during this incident. We apologize for any inconvenience this may have caused. Affected components Admin Operations (Operational)

Status: Investigating We are currently investigating an increase in errors in Master Data. Systems and integrations that have Master Data as a dependency may be experiencing a higher than usual error rate. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Master Data (Degraded performance)

Status: Monitoring The fix for the issue in Master Data has been implemented. Stores should no longer be experiencing higher than usual errors in Master Data. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Master Data (Operational)

Status: Resolved This incident has been resolved.  Summary On Aug 17, 2026, from 22:38 to 23:04 UTC, systems and integrations that have Master Data as a dependency experienced a higher than usual error rate. During this incident, our global sales flow was partially affected, such as in pickup points scenarios. We apologize for any inconvenience this may have caused. Affected components Master Data (Operational)

Status: Monitoring [DELETE BEFORE POSTING: Incident template library "Incident template library": https://support.atlassian.com/statuspage/docs/incident-template-library/] We are currently investigating an issue in {Affected Modules}. {Affected Accounts/Target Users} may be experiencing {Symptoms}. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.