Vtex incident

Pricing Updates Not Reflected in Production

Ongoing since 06:22 PM UTC, affecting Pricing Calculation.

monitoring Oct 27, 2026, 06:50 PM UTC

The fix for the issue in our Pricing module has been implemented, and new price changes are now being reflected on the storefront. Prices changed since midnight are still being updated, and our incident response team is working to bring them up to date. Our incident response team is monitoring to ensure normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

Started
Oct 27, 2026, 06:22 PM UTC
Resolved
Ongoing
Duration
● 51m
Detected by Pingoru
Oct 27, 2026, 06:22 PM UTC

Affected components

Pricing Calculation

Update timeline

  1. identified Oct 27, 2026, 06:22 PM UTC

    We have identified an issue with our Pricing module, where price changes are not being reflected on the storefront. Our incident response team estimates that the fix will be implemented in the next 20 minutes. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

  2. monitoring Oct 27, 2026, 06:50 PM UTC

    The fix for the issue in our Pricing module has been implemented, and new price changes are now being reflected on the storefront. Prices changed since midnight are still being updated, and our incident response team is working to bring them up to date. Our incident response team is monitoring to ensure normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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