Vtex experienced a major incident on August 7, 2026, lasting 7h 33m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Aug 07, 2026, 03:08 AM UTC
Status: Monitoring [DELETE BEFORE POSTING: Incident template library "Incident template library": https://support.atlassian.com/statuspage/docs/incident-template-library/] We are currently investigating an issue in {Affected Modules}. {Affected Accounts/Target Users} may be experiencing {Symptoms}. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.