Vtex is currently experiencing a major incident affecting VTEX IO, which began 1h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 08:17 PM UTC
Status: Investigating We are currently investigating an issue in a VTEX IO cluster. Some merchants may be experiencing page loading errors on their storefronts. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components VTEX IO (Degraded performance)
- identified Oct 20, 2026, 08:21 PM UTC
Status: Identified We have identified the cause of an issue affecting GraphQL queries on some storefronts, which caused page loading errors. Most stores have already returned to normal, and the issue had no significant impact on sales. A small number of stores may still be experiencing the problem, and our team is working to fully resolve it. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components VTEX IO (Degraded performance)
- identified Oct 20, 2026, 08:48 PM UTC
Status: Identified We are almost returning to pre-incident levels. Our incident response team estimates that gradual recovery will be observed within the next few minutes. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components VTEX IO (Degraded performance)
- monitoring Oct 20, 2026, 09:12 PM UTC
Status: Monitoring We are back to normal levels. Merchants should no longer be experiencing errors navigating on their storefronts. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components VTEX IO (Operational)