Vtex experienced a minor incident on October 21, 2026 affecting Master Data, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2026, 12:03 AM UTC
Status: Investigating We are currently investigating an increase in errors in Master Data. Systems and integrations that have Master Data as a dependency may be experiencing a higher than usual error rate. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Master Data (Degraded performance)
- resolved Oct 21, 2026, 12:34 AM UTC
Status: Resolved On October 21, 2026, from 00:03 to 00:34 UTC, systems and integrations that have Master Data as a dependency experienced a higher than usual error rate. During this incident, our global sales flow was partially affected. We apologize for any inconvenience this may have caused. Affected components Master Data (Operational)