Vtex experienced a minor incident on October 21, 2026 affecting Admin Operations, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2026, 04:53 PM UTC
Status: Investigating We are currently investigating an issue affecting the VTEX Admin. Users may experience a rendering error when trying to access the Admin. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Admin Operations (Full outage)
- monitoring Oct 21, 2026, 05:05 PM UTC
Status: Monitoring The fix for the instability in the VTEX Admin has been implemented. Users should no longer be experiencing rendering errors when accessing the Admin. Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished. We will send an additional update in the next 30 minutes, or as soon as we have more information to share. Affected components Admin Operations (Operational)
- resolved Oct 21, 2026, 05:13 PM UTC
Status: Resolved This incident has been resolved. We will not provide further information in a public incident report. Summary On Oct 21, 2026, accounts experienced rendering errors when accessing the VTEX Admin through myvtex environments. This incident was triggered by an internal service update. We mitigated its impact by reverting the update, restoring the previous stable behavior. Our sales flow was unaffected during this incident. We apologize for any inconvenience this may have caused. Affected components Admin Operations (Operational)