Vonage API incident

Service issue in DTMF not working for WebRTC Agents

Vonage API experienced a notice incident on July 2, 2026 affecting Voice WebRTC, lasting 11m. The incident has been resolved; the full update timeline is below.

Started: Jul 02, 2026, 01:42 PM UTC
Resolved: Jul 02, 2026, 01:54 PM UTC
Duration: 11m
Detected by Pingoru: Jul 02, 2026, 01:42 PM UTC

Affected components

Voice WebRTC

Update timeline

investigating Jul 02, 2026, 01:42 PM UTC

We have identified and subsequently resolved an issue impacting DTMF not working for WEBRCT Agents, with the disruption occurring Start date time 2026-07-01T10:45:00.000+0000 UTC. Recovered: 2026-07-02T06:52:00.000+0000 UTC. Region-APSE2 Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
resolved Jul 02, 2026, 01:54 PM UTC

This incident has been resolved.