Vonage API experienced a minor incident on July 6, 2026 affecting Voice API and Automatic Speech To Text, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2026, 05:31 PM UTC
We are aware of issues that may be impacting your Voice API Speech Recognition and Text to Speech failures in both EU regions. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 60 minuts. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- investigating Jul 06, 2026, 05:43 PM UTC
We are continuing to investigate this issue.
- investigating Jul 06, 2026, 05:44 PM UTC
We are continuing to investigate this issue.
- identified Jul 06, 2026, 06:35 PM UTC
We have identified the issue that may be impacting your Voice API Speech Recognition (ASR) and Text-to-Speech (TTS) service in the EU region and have applied initial mitigations. We will continue to provide further updates within 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- resolved Jul 06, 2026, 07:38 PM UTC
Vonage services have been fully restored following today’s service interruption impacting Voice API Speech Recognition and Text to Speech in both EU regions, which began at 2026-07-06 16:37:00 UTC. Full resolution has been confirmed effective 2026-07-06 17:22:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.