Voiceflow Outage History

Status: Investigating We are currently investigating reports of agents failing to retrieve content from the Knowledge Base. We will provide updates as our investigation progresses. Affected components Knowledge Base Retrieval (Degraded performance)

Status: Investigating There is an issue affecting the ability to upload new documents to the knowledge base. Affected components Knowledge Base Upload / Sync (Degraded performance)

Status: Investigating We are currently investigating an issue affecting the ability to create new projects via prompt generation. Other methods of project creation remain unaffected. We will provide updates as our investigation progresses. Affected components Voiceflow Creator (Degraded performance)

Status: Investigating We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance) KB Management API (Operational) NLU Model Training (Operational) Voiceflow Website (Operational) Analytics API (Operational) Knowledge Base Retrieval (Operational) Deepgram (Operational) Login / SSO (Operational) OpenAI (Operational) Voiceflow Creator (Operational) NLU Model Inference (Operational) Anthropic (Operational) Knowledge Base Upload / Sync (Operational) KB Query API (Operational)

Status: Investigating Multiple users are experiencing an issue where their chat widget colour settings have reverted to the default blue, despite being correctly configured. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance)

Status: Investigating A subset of users are encountering the error 'Unable to load diagram, please try again.' when attempting to access their projects. Affected components Voiceflow Creator (Degraded performance)

Status: Investigating Chat widgets may be loading the development version of a project instead of the production version, even when the version ID is set to production. Our team is actively investigating. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance)

Status: Investigating Analytics data may be slow or missing during this period. Does not affect creator, live agents or transcripts. Affected components Analytics API (Degraded performance)

Status: Investigating We have received multiple reports of users encountering the error "Could not compile your agent, please try again later" when attempting to run or publish their project. Affected components Voiceflow Creator (Degraded performance)

Status: Investigating We identified an issue this morning affecting the opening of workspaces and projects. In cases where projects did open successfully, workflows were not visible. Our engineering team has identified the cause and is actively deploying a solution. We will provide an update once the fix has been fully implemented and verified. Thank you for your patience. Affected components Voiceflow Creator (Degraded performance) NLU Model Training (Degraded performance) Knowledge Base Upload / Sync (Degraded performance)

Status: Investigating Multiple users report that agents are unable to retrieve information from knowledge base sources. Affected components Knowledge Base Retrieval (Degraded performance)

Status: Investigating Attempting to load a project shows a spinner and fails to load Affected components Voiceflow Creator (Partial outage) Analytics API (Full outage)

Status: Investigating Currently, we are experiencing an issue on our platform that prevents people from opening their projects. Live agents are not impacted Affected components Login / SSO (Partial outage) Voiceflow Creator (Partial outage) NLU Model Training (Partial outage) Knowledge Base Upload / Sync (Partial outage)