Voiceflow Outage History

Voiceflow had 19 outages in the last 2 years totaling 26h 52m of downtime — averaging 0.8 incidents per month.

There were 19 Voiceflow outages since June 24, 2025 totaling 26h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.voiceflow.com

Minor June 3, 2026

Project Generation via Prompt Failing

Detected by Pingoru: Jun 03, 2026, 02:59 PM UTC
Resolved: Jun 03, 2026, 02:59 PM UTC
Duration: —

Affected: Voiceflow Creator

Timeline · 3 updates

investigating Jun 03, 2026, 01:36 PM UTC

Status: Investigating We are currently investigating an issue affecting the ability to create new projects via prompt generation. Other methods of project creation remain unaffected. We will provide updates as our investigation progresses. Affected components Voiceflow Creator (Degraded performance)
identified Jun 03, 2026, 01:49 PM UTC

Status: Identified We have identified the root cause of this issue and are currently deploying a fix. We will provide an update once the fix has been released. Affected components Voiceflow Creator (Degraded performance)
resolved Jun 03, 2026, 02:59 PM UTC

Status: Resolved This incident has been resolved. Project generation is operating normally. Affected components Voiceflow Creator (Operational)

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Minor June 1, 2026

Secrets Variable Substitution Failing

Detected by Pingoru: Jun 01, 2026, 09:00 PM UTC
Resolved: Jun 01, 2026, 09:00 PM UTC
Duration: —

Affected: DeepgramKnowledge Base Upload / SyncLogin / SSOKnowledge Base RetrievalKB Management APIAnalytics APIVoiceflow CreatorVoiceflow WebsiteNLU Model TrainingLive IVRs / Chatbots / Dialog APINLU Model InferenceKB Query APIOpenAIAnthropic

Timeline · 2 updates

investigating Jun 01, 2026, 07:00 PM UTC

Status: Investigating We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance) KB Management API (Operational) NLU Model Training (Operational) Voiceflow Website (Operational) Analytics API (Operational) Knowledge Base Retrieval (Operational) Deepgram (Operational) Login / SSO (Operational) OpenAI (Operational) Voiceflow Creator (Operational) NLU Model Inference (Operational) Anthropic (Operational) Knowledge Base Upload / Sync (Operational) KB Query API (Operational)
resolved Jun 01, 2026, 09:00 PM UTC

Status: Resolved We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform. This incident is now resolved. Affected components NLU Model Inference (Operational) Analytics API (Operational) Knowledge Base Upload / Sync (Operational) KB Query API (Operational) KB Management API (Operational) OpenAI (Operational) Voiceflow Website (Operational) Knowledge Base Retrieval (Operational) Deepgram (Operational) Anthropic (Operational) Live IVRs / Chatbots / Dialog API (Operational) Login / SSO (Operational) Voiceflow Creator (Operational) NLU Model Training (Operational)

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Minor May 26, 2026

Widget Colour Settings Reverting to Default

Detected by Pingoru: May 26, 2026, 03:05 PM UTC
Resolved: May 26, 2026, 03:05 PM UTC
Duration: —

Affected: Live IVRs / Chatbots / Dialog API

Timeline · 4 updates

investigating May 26, 2026, 01:16 PM UTC

Status: Investigating Multiple users are experiencing an issue where their chat widget colour settings have reverted to the default blue, despite being correctly configured. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance)
identified May 26, 2026, 01:46 PM UTC

Status: Identified We have identified the root cause of this issue and a fix is currently being deployed. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance)
monitoring May 26, 2026, 02:20 PM UTC

Status: Monitoring A fix has been deployed and we are currently monitoring its impact. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance)
resolved May 26, 2026, 03:05 PM UTC

Status: Resolved This incident has been resolved. Widget colour settings are now correctly reflecting in production as expected. Affected components Live IVRs / Chatbots / Dialog API (Operational)

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Minor May 9, 2026

Elevated errors across Voiceflow Platform

Detected by Pingoru: May 09, 2026, 06:30 PM UTC
Resolved: May 09, 2026, 06:30 PM UTC
Duration: —

Timeline · 4 updates

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Minor April 17, 2026

Unable to Load Projects

Detected by Pingoru: Apr 17, 2026, 05:59 PM UTC
Resolved: Apr 17, 2026, 05:59 PM UTC
Duration: —

Affected: Voiceflow Creator

Timeline · 4 updates

investigating Apr 17, 2026, 03:34 PM UTC

Status: Investigating A subset of users are encountering the error 'Unable to load diagram, please try again.' when attempting to access their projects. Affected components Voiceflow Creator (Degraded performance)
identified Apr 17, 2026, 04:12 PM UTC

Status: Identified We have identified the root cause of this issue. It is affecting projects published to the staging environment. A fix is currently under review. Affected components Voiceflow Creator (Degraded performance)
monitoring Apr 17, 2026, 04:56 PM UTC

Status: Monitoring We have deployed a fix for this issue and are actively monitoring its impact. Affected components Voiceflow Creator (Degraded performance)
resolved Apr 17, 2026, 05:59 PM UTC

Status: Resolved This incident has been resolved. Projects are now loading as expected. Affected components Voiceflow Creator (Operational)

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Minor March 31, 2026

Chat Widgets Serving Incorrect Environment

Detected by Pingoru: Mar 31, 2026, 04:40 PM UTC
Resolved: Mar 31, 2026, 04:40 PM UTC
Duration: —

Affected: Live IVRs / Chatbots / Dialog API

Timeline · 2 updates

investigating Mar 31, 2026, 03:18 PM UTC

Status: Investigating Chat widgets may be loading the development version of a project instead of the production version, even when the version ID is set to production. Our team is actively investigating. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance)
resolved Mar 31, 2026, 04:40 PM UTC

Status: Resolved This issue has been resolved. Widgets are now correctly loading the production version of projects as expected. Affected components Live IVRs / Chatbots / Dialog API (Operational)

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Minor March 13, 2026

Analytics degradation

Detected by Pingoru: Mar 13, 2026, 08:58 PM UTC
Resolved: Mar 13, 2026, 08:58 PM UTC
Duration: —

Affected: Analytics API

Timeline · 4 updates

investigating Mar 13, 2026, 03:39 PM UTC

Status: Investigating Analytics data may be slow or missing during this period. Does not affect creator, live agents or transcripts. Affected components Analytics API (Degraded performance)
identified Mar 13, 2026, 03:48 PM UTC

Status: Identified Transcripts affected, no new logs can currently be saved. Does not affect creator, live agents. Affected components Analytics API (Partial outage)
monitoring Mar 13, 2026, 07:37 PM UTC

Status: Monitoring Transcripts logs are now being properly captured, but still issues with displaying/fetching them. Affected components Analytics API (Degraded performance)
resolved Mar 13, 2026, 08:58 PM UTC

Status: Resolved transcripts working as normal, currently recovering transcripts Affected components Analytics API (Operational)

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Minor March 13, 2026

Errors When Compiling Projects

Detected by Pingoru: Mar 13, 2026, 01:07 PM UTC
Resolved: Mar 13, 2026, 01:07 PM UTC
Duration: —

Affected: Voiceflow Creator

Timeline · 3 updates

investigating Mar 12, 2026, 07:26 PM UTC

Status: Investigating We have received multiple reports of users encountering the error "Could not compile your agent, please try again later" when attempting to run or publish their project. Affected components Voiceflow Creator (Degraded performance)
monitoring Mar 13, 2026, 01:39 AM UTC

Status: Monitoring A fix has been deployed for this issue. We are monitoring the system to confirm stability and to identify any remaining edge cases. Affected components Voiceflow Creator (Degraded performance)
resolved Mar 13, 2026, 01:07 PM UTC

Status: Resolved The issue has been resolved and services are operating normally. Affected components Voiceflow Creator (Operational)

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Minor February 27, 2026

Issue with Projects and Workspaces

Detected by Pingoru: Feb 27, 2026, 03:25 PM UTC
Resolved: Feb 27, 2026, 03:25 PM UTC
Duration: —

Affected: Knowledge Base Upload / SyncVoiceflow CreatorNLU Model Training

Timeline · 2 updates

investigating Feb 27, 2026, 03:18 PM UTC

Status: Investigating We identified an issue this morning affecting the opening of workspaces and projects. In cases where projects did open successfully, workflows were not visible. Our engineering team has identified the cause and is actively deploying a solution. We will provide an update once the fix has been fully implemented and verified. Thank you for your patience. Affected components Voiceflow Creator (Degraded performance) NLU Model Training (Degraded performance) Knowledge Base Upload / Sync (Degraded performance)
resolved Feb 27, 2026, 03:25 PM UTC

Status: Resolved Services are restored. Affected components Voiceflow Creator (Operational) NLU Model Training (Operational) Knowledge Base Upload / Sync (Operational)

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Minor February 16, 2026

Degraded Knowledge Base Performance

Detected by Pingoru: Feb 16, 2026, 08:09 PM UTC
Resolved: Feb 16, 2026, 08:09 PM UTC
Duration: —

Affected: Knowledge Base Retrieval

Timeline · 3 updates

investigating Feb 16, 2026, 06:55 PM UTC

Status: Investigating Multiple users report that agents are unable to retrieve information from knowledge base sources. Affected components Knowledge Base Retrieval (Degraded performance)
identified Feb 16, 2026, 07:42 PM UTC

Status: Identified We have identified the root cause of the issue and are in the process of deploying a fix. Affected components Knowledge Base Retrieval (Degraded performance)
resolved Feb 16, 2026, 08:09 PM UTC

Status: Resolved The fix has been successfully deployed and the incident is now resolved. All systems are operating normally. Affected components Knowledge Base Retrieval (Operational)

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Minor February 12, 2026

Unable to load projects on the canvas

Detected by Pingoru: Feb 12, 2026, 05:08 AM UTC
Resolved: Feb 12, 2026, 05:08 AM UTC
Duration: —

Affected: Analytics APIVoiceflow Creator

Timeline · 3 updates

investigating Feb 12, 2026, 02:40 AM UTC

Status: Investigating Attempting to load a project shows a spinner and fails to load Affected components Voiceflow Creator (Partial outage) Analytics API (Full outage)
monitoring Feb 12, 2026, 03:21 AM UTC

Status: Monitoring We've identified the issue and are implementing a fix. Service is restored but could be degraded while it catches up. Affected components Voiceflow Creator (Operational) Analytics API (Degraded performance)
resolved Feb 12, 2026, 05:08 AM UTC

Status: Resolved Services are restored. Affected components Voiceflow Creator (Operational) Analytics API (Operational)

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Minor January 30, 2026

Creator is Down

Detected by Pingoru: Jan 30, 2026, 12:11 PM UTC
Resolved: Jan 30, 2026, 12:11 PM UTC
Duration: —

Affected: Knowledge Base Upload / SyncLogin / SSOVoiceflow CreatorNLU Model Training

Timeline · 2 updates

investigating Jan 30, 2026, 11:59 AM UTC

Status: Investigating Currently, we are experiencing an issue on our platform that prevents people from opening their projects. Live agents are not impacted Affected components Login / SSO (Partial outage) Voiceflow Creator (Partial outage) NLU Model Training (Partial outage) Knowledge Base Upload / Sync (Partial outage)
resolved Jan 30, 2026, 12:11 PM UTC

Status: Resolved The issue has been resolved. Voiceflow applied several optimizations to its internal database, and following these changes, some services temporarily stopped connecting to the transcripts database. Live agents continued to operate as expected. The only impact occurred when opening a project in the Creator tool, and some transcripts generated during this period may not have been stored in the database. Affected components Knowledge Base Upload / Sync (Operational) Login / SSO (Operational) Voiceflow Creator (Operational) NLU Model Training (Operational)

Read the full incident report →

Major December 5, 2025