Voiceflow experienced a minor incident on March 13, 2026 affecting Analytics API, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2026, 03:39 PM UTC
Status: Investigating Analytics data may be slow or missing during this period. Does not affect creator, live agents or transcripts. Affected components Analytics API (Degraded performance)
- identified Mar 13, 2026, 03:48 PM UTC
Status: Identified Transcripts affected, no new logs can currently be saved. Does not affect creator, live agents. Affected components Analytics API (Partial outage)
- monitoring Mar 13, 2026, 07:37 PM UTC
Status: Monitoring Transcripts logs are now being properly captured, but still issues with displaying/fetching them. Affected components Analytics API (Degraded performance)
- resolved Mar 13, 2026, 08:58 PM UTC
Status: Resolved transcripts working as normal, currently recovering transcripts Affected components Analytics API (Operational)