Voiceflow experienced a minor incident on July 8, 2026 affecting Knowledge Base Retrieval, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 01:28 PM UTC
Status: Investigating We are currently investigating reports of agents failing to retrieve content from the Knowledge Base. We will provide updates as our investigation progresses. Affected components Knowledge Base Retrieval (Degraded performance)
- monitoring Jul 08, 2026, 08:02 PM UTC
Status: Monitoring A fix has been deployed and we are actively monitoring to ensure the issue has been fully resolved. Affected components Knowledge Base Retrieval (Degraded performance)
- resolved Jul 08, 2026, 08:40 PM UTC
Status: Resolved This incident has been resolved. Knowledge Base retrieval is now functioning normally. Affected components Knowledge Base Retrieval (Operational)