Voiceflow experienced a minor incident on May 26, 2026 affecting Live IVRs / Chatbots / Dialog API, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 26, 2026, 01:16 PM UTC
Status: Investigating Multiple users are experiencing an issue where their chat widget colour settings have reverted to the default blue, despite being correctly configured. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance)
- identified May 26, 2026, 01:46 PM UTC
Status: Identified We have identified the root cause of this issue and a fix is currently being deployed. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance)
- monitoring May 26, 2026, 02:20 PM UTC
Status: Monitoring A fix has been deployed and we are currently monitoring its impact. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance)
- resolved May 26, 2026, 03:05 PM UTC
Status: Resolved This incident has been resolved. Widget colour settings are now correctly reflecting in production as expected. Affected components Live IVRs / Chatbots / Dialog API (Operational)