Voiceflow incident

Chat Widgets Serving Incorrect Environment

Minor Resolved View vendor source →
Started
Mar 31, 2026, 04:40 PM UTC
Resolved
Mar 31, 2026, 04:40 PM UTC
Duration
Detected by Pingoru
Mar 31, 2026, 04:40 PM UTC

Affected components

Live IVRs / Chatbots / Dialog API

Update timeline

  1. investigating Mar 31, 2026, 03:18 PM UTC

    Status: Investigating Chat widgets may be loading the development version of a project instead of the production version, even when the version ID is set to production. Our team is actively investigating. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance)

  2. resolved Mar 31, 2026, 04:40 PM UTC

    Status: Resolved This issue has been resolved. Widgets are now correctly loading the production version of projects as expected. Affected components Live IVRs / Chatbots / Dialog API (Operational)

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