Voiceflow experienced a minor incident on March 31, 2026 affecting Live IVRs / Chatbots / Dialog API, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Live IVRs / Chatbots / Dialog API
Update timeline
- investigating Mar 31, 2026, 03:18 PM UTC
Status: Investigating Chat widgets may be loading the development version of a project instead of the production version, even when the version ID is set to production. Our team is actively investigating. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance)
- resolved Mar 31, 2026, 04:40 PM UTC
Status: Resolved This issue has been resolved. Widgets are now correctly loading the production version of projects as expected. Affected components Live IVRs / Chatbots / Dialog API (Operational)