Voiceflow incident

Unable to load projects on the canvas

Resolved after 2 hours 28 minutes, affecting APIs (Analytics API) and Design Tool (Voiceflow Creator), on February 12, 2026.

monitoring Feb 12, 2026, 03:21 AM UTC

We've identified the issue and are implementing a fix. Service is restored but could be degraded while it catches up.

Started
Feb 12, 2026, 02:40 AM UTC
Resolved
Feb 12, 2026, 05:08 AM UTC
Duration
2h 28m
Detected by Pingoru
Feb 12, 2026, 02:40 AM UTC

Affected components

APIs (Analytics API)Design Tool (Voiceflow Creator)

Update timeline

  1. investigating Feb 12, 2026, 02:40 AM UTC

    Attempting to load a project shows a spinner and fails to load

  2. monitoring Feb 12, 2026, 03:21 AM UTC

    We've identified the issue and are implementing a fix. Service is restored but could be degraded while it catches up.

  3. resolved Feb 12, 2026, 05:08 AM UTC

    Services are restored.

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