Voiceflow experienced a minor incident on January 30, 2026 affecting Knowledge Base Upload / Sync and Login / SSO and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2026, 11:59 AM UTC
Status: Investigating Currently, we are experiencing an issue on our platform that prevents people from opening their projects. Live agents are not impacted Affected components Login / SSO (Partial outage) Voiceflow Creator (Partial outage) NLU Model Training (Partial outage) Knowledge Base Upload / Sync (Partial outage)
- resolved Jan 30, 2026, 12:11 PM UTC
Status: Resolved The issue has been resolved. Voiceflow applied several optimizations to its internal database, and following these changes, some services temporarily stopped connecting to the transcripts database. Live agents continued to operate as expected. The only impact occurred when opening a project in the Creator tool, and some transcripts generated during this period may not have been stored in the database. Affected components Knowledge Base Upload / Sync (Operational) Login / SSO (Operational) Voiceflow Creator (Operational) NLU Model Training (Operational)