Voiceflow experienced a minor incident on February 16, 2026 affecting Knowledge Base Retrieval, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Knowledge Base Retrieval
Update timeline
- investigating Feb 16, 2026, 06:55 PM UTC
Status: Investigating Multiple users report that agents are unable to retrieve information from knowledge base sources. Affected components Knowledge Base Retrieval (Degraded performance)
- identified Feb 16, 2026, 07:42 PM UTC
Status: Identified We have identified the root cause of the issue and are in the process of deploying a fix. Affected components Knowledge Base Retrieval (Degraded performance)
- resolved Feb 16, 2026, 08:09 PM UTC
Status: Resolved The fix has been successfully deployed and the incident is now resolved. All systems are operating normally. Affected components Knowledge Base Retrieval (Operational)