Voiceflow experienced a minor incident on June 1, 2026 affecting Deepgram and Knowledge Base Upload / Sync and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2026, 07:00 PM UTC
Status: Investigating We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform. Affected components Live IVRs / Chatbots / Dialog API (Degraded performance) KB Management API (Operational) NLU Model Training (Operational) Voiceflow Website (Operational) Analytics API (Operational) Knowledge Base Retrieval (Operational) Deepgram (Operational) Login / SSO (Operational) OpenAI (Operational) Voiceflow Creator (Operational) NLU Model Inference (Operational) Anthropic (Operational) Knowledge Base Upload / Sync (Operational) KB Query API (Operational)
- resolved Jun 01, 2026, 09:00 PM UTC
Status: Resolved We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform. This incident is now resolved. Affected components NLU Model Inference (Operational) Analytics API (Operational) Knowledge Base Upload / Sync (Operational) KB Query API (Operational) KB Management API (Operational) OpenAI (Operational) Voiceflow Website (Operational) Knowledge Base Retrieval (Operational) Deepgram (Operational) Anthropic (Operational) Live IVRs / Chatbots / Dialog API (Operational) Login / SSO (Operational) Voiceflow Creator (Operational) NLU Model Training (Operational)