Voiceflow experienced a minor incident on April 17, 2026 affecting Voiceflow Creator, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2026, 03:34 PM UTC
Status: Investigating A subset of users are encountering the error 'Unable to load diagram, please try again.' when attempting to access their projects. Affected components Voiceflow Creator (Degraded performance)
- identified Apr 17, 2026, 04:12 PM UTC
Status: Identified We have identified the root cause of this issue. It is affecting projects published to the staging environment. A fix is currently under review. Affected components Voiceflow Creator (Degraded performance)
- monitoring Apr 17, 2026, 04:56 PM UTC
Status: Monitoring We have deployed a fix for this issue and are actively monitoring its impact. Affected components Voiceflow Creator (Degraded performance)
- resolved Apr 17, 2026, 05:59 PM UTC
Status: Resolved This incident has been resolved. Projects are now loading as expected. Affected components Voiceflow Creator (Operational)