Voiceflow is currently experiencing a major incident affecting Deepgram and Knowledge Base Upload / Sync and 1 more component, which began 22h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 01:20 AM UTC
Status: Investigating Upstream cloud provider reporting elevated errors and latency Affected components Analytics API (Degraded performance) Live IVRs / Chatbots / Dialog API (Degraded performance) Login / SSO (Degraded performance) NLU Model Training (Degraded performance) Knowledge Base Retrieval (Degraded performance) Deepgram (Degraded performance) Anthropic (Degraded performance) Knowledge Base Upload / Sync (Degraded performance) KB Query API (Degraded performance) KB Management API (Degraded performance) OpenAI (Degraded performance) Voiceflow Creator (Degraded performance) NLU Model Inference (Degraded performance) Voiceflow Website (Degraded performance)
- monitoring May 08, 2026, 04:28 AM UTC
Status: Monitoring We are aware of an ongoing AWS infrastructure issue affecting one Availability Zone in the US-EAST-1 region. Some services may experience increased latency or intermittent errors while AWS continues restoration work. Our team is actively monitoring the situation Affected components NLU Model Training (Degraded performance) NLU Model Inference (Degraded performance) Knowledge Base Retrieval (Degraded performance) KB Management API (Degraded performance) Voiceflow Website (Degraded performance) Analytics API (Degraded performance) Deepgram (Degraded performance) Anthropic (Degraded performance) Knowledge Base Upload / Sync (Degraded performance) KB Query API (Degraded performance) Live IVRs / Chatbots / Dialog API (Degraded performance) Login / SSO (Degraded performance) OpenAI (Degraded performance) Voiceflow Creator (Degraded performance)