Vita Mojo Outage History

Vita Mojo is up right now

Vita Mojo had 14 outages in the last 2 years totaling 21h 18m of downtime — averaging 0.6 incidents per month.

There were 14 Vita Mojo outages since August 21, 2025 totaling 21h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://vmos-status.statuspage.io

Major May 28, 2026

POS Orders Experiencing Errors

Detected by Pingoru
May 28, 2026, 12:23 PM UTC
Resolved
May 28, 2026, 12:50 PM UTC
Duration
26m
Affected: Order Service
Timeline · 3 updates
  1. investigating May 28, 2026, 12:23 PM UTC

    We are aware of an issue affecting POS orders. The Engineering team is actively investigating, and we are seeing signs of recovery. You may need to tap "Try Again" to reload the POS app if you are seeing an error message. Next update in 15 minutes or less

  2. monitoring May 28, 2026, 12:39 PM UTC

    This incident is resolved with POS functionality restored. We're continuing to monitor error rates and ensuring there is no risk of recurrence. Next update in 15 minutes or less.

  3. resolved May 28, 2026, 12:50 PM UTC

    Vita Mojo POS experienced a loss of functionality for a subset of merchants using the platform between 12:40 and 13:08 today. All services have now fully recovered, and the risk of recurrence is low. An RCA will be provided to merchants affected as soon as possible. If you experience any new or continuing performance issues, please report to [email protected] as usual

Read the full incident report →

Minor May 6, 2026

Images not loading on all channels

Detected by Pingoru
May 06, 2026, 04:17 PM UTC
Resolved
May 06, 2026, 04:49 PM UTC
Duration
31m
Affected: Order Service
Timeline · 3 updates
  1. investigating May 06, 2026, 04:17 PM UTC

    We are currently receiving reports of images not loading on all guest facing channels our Engineering team is investigating, ordering still working as expected, next update in 15 minutes

  2. monitoring May 06, 2026, 04:34 PM UTC

    We can now confirm that the issue impacting image display on all guest facing channels is resolved, we are now monitoring and will update in 15 minutes.

  3. resolved May 06, 2026, 04:49 PM UTC

    This incident is now fully resolved, thank you for your patience while we worked through this issue

Read the full incident report →

Notice April 27, 2026

Uber Eats Disruption Recurrence

Detected by Pingoru
Apr 27, 2026, 04:57 PM UTC
Resolved
Apr 27, 2026, 06:15 PM UTC
Duration
1h 17m
Timeline · 2 updates
  1. monitoring Apr 27, 2026, 04:57 PM UTC

    We have observed recurring disruption since 17:05 affecting a subset of Uber Eats orders, which are not reaching Vita Mojo as expected. As this issue originates with Uber Eats, Vita Mojo is not able to provide an ETA on a permanent fix. We advise all clients using Uber Eats integration to use Uber Eats tablets to ensure all orders are being fulfilled. Previous incident information: Between 14:43 and 16:07 a subset of orders sent to Vita Mojo from Uber Eats were missing information which is required for the orders to successfully integrate into the Vita Mojo Order Management System. No changes were made by Vita Mojo preceding this incident or in order to resolve it; the issue originated with and was fixed by Uber Eats.

  2. resolved Apr 27, 2026, 06:15 PM UTC

    Uber have reverted changes which caused this disruption. The last observed error was at 18:04. We are no longer seeing errors on Uber Eats integration and can see successful orders coming through. Clients are able to manage orders from Vita Mojo as normal. If you are observing continued problems, please: 1, Ensure your store has not been auto paused by Uber. Stores can be unpaused on their Uber tablets: https://help.uber.com/merchants-and-restaurants/article/why-do-orders-pause-automatically?nodeId=ef70e506-60c4-45e4-b21e-0adca9efe8fe 2, If the store is not paused, report any recent issue to [email protected] with the following information: a. Time order was placed/received on Uber Tablet b. At which store c. Uber Eats order ref

Read the full incident report →

Minor April 27, 2026

Uber integration failures - 27/04/26

Detected by Pingoru
Apr 27, 2026, 02:32 PM UTC
Resolved
Apr 27, 2026, 03:41 PM UTC
Duration
1h 8m
Affected: Order Service
Timeline · 5 updates
  1. investigating Apr 27, 2026, 02:32 PM UTC

    We are aware of failures affecting the Uber Eats integration impacting multiple clients; our engineering team is currently investigating.

  2. investigating Apr 27, 2026, 02:48 PM UTC

    We are continuing to investigate the Uber Eats integration failures with our engineering team and will post another update in 15 minutes.

  3. identified Apr 27, 2026, 03:03 PM UTC

    We have identified the cause of the Uber Eats integration failures, which are currently preventing the integration from functioning as expected. Next update in 15 minutes.

  4. identified Apr 27, 2026, 03:18 PM UTC

    We are working with Uber Eats to mitigate the issue. The integration is still not functioning as expected at this time, and we will provide another update in 15 minutes.

  5. resolved Apr 27, 2026, 03:41 PM UTC

    Between 14:43 and 16:07 a subset of orders sent to Vita Mojo from Uber Eats were missing information which is required for the orders to successfully integrate into the Vita Mojo Order Management System. No changes were made by Vita Mojo preceding this incident or in order to resolve it; the issue originated with and was fixed by Uber Eats. The integration from Uber Eats is now working as expected.

Read the full incident report →

Minor March 31, 2026

Deliveroo order not showing on KDS screens

Detected by Pingoru
Mar 31, 2026, 10:18 AM UTC
Resolved
Mar 31, 2026, 10:51 AM UTC
Duration
33m
Affected: Order Service
Timeline · 3 updates
  1. investigating Mar 31, 2026, 10:18 AM UTC

    We’re currently aware of an issue impacting Deliveroo orders not posting into Vita Mojo KDS screens. The Deliveroo team has been notified and is actively working to resolve this as quickly as possible. Temporary workaround: In the meantime, we recommend stores refer to the Deliveroo tablet to view and manage current order statuses. Please sign up to our status page for automated updates

  2. investigating Mar 31, 2026, 10:35 AM UTC

    We are no longer seeing new failures at this time, and the last failed order we observed was at 11:00 UK time. The issue appears to have stabilised, but we are continuing to monitor before marking it as resolved.

  3. resolved Mar 31, 2026, 10:51 AM UTC

    Deliveroo has confirmed that this issue is now resolved on their side, and we are no longer seeing failed order flow into Vita Mojo KDS screens. Order processing has returned to normal, and stores should no longer need to rely on the temporary workaround shared earlier. Thank you for your patience while this issue was being addressed.

Read the full incident report →

Minor March 27, 2026

Reporting Data Delays

Detected by Pingoru
Mar 27, 2026, 10:35 AM UTC
Resolved
Mar 27, 2026, 10:55 AM UTC
Duration
19m
Timeline · 3 updates
  1. monitoring Mar 27, 2026, 10:35 AM UTC

    We are aware of delays to data reaching our data warehouse. Performance is already recovering and we will close this incident when normal performance levels are reached.

  2. monitoring Mar 27, 2026, 10:35 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 27, 2026, 10:55 AM UTC

    Data reporting performance has recovered and is operating as usual

Read the full incident report →

Notice February 10, 2026

Third Party Incident: Amazon Cloudfront

Detected by Pingoru
Feb 10, 2026, 09:00 PM UTC
Resolved
Feb 10, 2026, 10:41 PM UTC
Duration
1h 40m
Timeline · 4 updates
  1. identified Feb 10, 2026, 09:54 PM UTC

    There is a global incident in progress at Amazon Cloudfront. This may be partially impacting your Vita Mojo service. 1) If you use Adyen, payments may have been affected - we have routed traffic away from this infrastructure. If you're still experiencing errors please restart your devices and report if the issue persists 2) We are observing higher than usual failure rates on the integration of 3rd party delivery app orders; please divert to using your delivery app tablets to fulfill your orders Please follow Cloudfront's status page for a timeline on recovery: https://health.aws.amazon.com/health/status

  2. monitoring Feb 10, 2026, 09:56 PM UTC

    We have diverted our payments flows away from affected infrastructure to mitigate the impact of this outage Cloudfront are reporting early signs of recovery

  3. monitoring Feb 10, 2026, 10:07 PM UTC

    Cloudfront are now reporting 'significant recovery'; we are observing: Payments requests recovered after diverting our flows away from the affected infrastructure Successful order injection rates from 3rd party delivery apps returning to normal If you are still having unexpected issues with trading, please report them to [email protected]

  4. resolved Feb 10, 2026, 10:41 PM UTC

    Amazon Cloudfront are now reporting full recovery and our service availability has returned to normal

Read the full incident report →

Major December 5, 2025

3rd Party Incident: Cloudflare

Detected by Pingoru
Dec 05, 2025, 09:08 AM UTC
Resolved
Dec 05, 2025, 09:24 AM UTC
Duration
16m
Affected: Order ServiceCatalog ServiceUser ServiceLoyalty ServiceMedia ServicePayment ServiceRedash ClientTenant Service
Timeline · 4 updates
  1. identified Dec 05, 2025, 09:08 AM UTC

    We are aware of a major incident in progress at Cloudflare affecting a large number of global services including Vita Mojo. We are currently investigating the full impact on Vita Mojo services, and exploring contingency options. Please follow https://www.cloudflarestatus.com/ for the causative incident. Our helpdesk services are also impacted so we are unable to reply to queries sent to our support email; please note that root cause recovery is beyond Vita Mojo's control.

  2. identified Dec 05, 2025, 09:10 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 05, 2025, 09:15 AM UTC

    Cloudflare have implemented a fix and we are observing service recovery. If you switched off devices such as kiosks and POS, please do switch them back on. If you continue to experience issues please restart devices.

  4. resolved Dec 05, 2025, 09:24 AM UTC

    We received reports from 08:52 of disruption to our services. At 08:56 Cloudflare acknowledged a major widespread incident affecting multiple global services: https://www.cloudflarestatus.com/ At 09:12 Cloudflare implemented a fix and we observed recovery of our services and all services have since been performing as normal. If you took measures such as switching off kiosks to limit the impact to your guests, please switch them back on. If you continue to experience disruption on any device please restart it. If, following device restarts you are still experiencing issues trading, don't hesitate to contact us.

Read the full incident report →

Notice November 18, 2025

Third party incident: Cloudflare outage 18/11/2025

Detected by Pingoru
Nov 18, 2025, 12:42 PM UTC
Resolved
Nov 18, 2025, 07:34 PM UTC
Duration
6h 51m
Timeline · 3 updates
  1. identified Nov 18, 2025, 12:42 PM UTC

    There is a global incident in progress at Cloudflare. This is partially impacting your Vita Mojo services, but is not trade impacting. 1) In particular the display of images across your ordering channels may be impacted. We do not believe this is trade impacting - although it may be difficult for clients to navigate menus, it is still possible to select items and successfully order and pay. 2) If you use phone verification on the creation of new accounts, customers will currently be unable to register. Please do let us know if you'd like to temporarily turn off this feature. 3) If you use Adyen, payments may have been briefly affected, but they have routed traffic away from Cloudflare and are now operational. 4) We are investigating whether integrations to 3rd party POS are affected - if you are noticing orders failing to integrate you may need to change how you receive and fulfil orders Please follow Cloudflare's status page for a timeline on recovery.

  2. monitoring Nov 18, 2025, 03:39 PM UTC

    Cloudflare have moved today's incident to monitoring; we now expect Vita Mojo services to be operating as normal

  3. resolved Nov 18, 2025, 07:34 PM UTC

    Cloudflare has regained full functionality and this incident is now closed

Read the full incident report →

Minor September 17, 2025

Order and Pay At Table Unexpected Behaviour

Detected by Pingoru
Sep 17, 2025, 12:03 PM UTC
Resolved
Sep 17, 2025, 12:26 PM UTC
Duration
22m
Timeline · 3 updates
  1. investigating Sep 17, 2025, 12:03 PM UTC

    We are aware that the 'order now' button on some clients 'order and pay at table' ordering page is not displaying as expected and instead displaying a loading symbol. Tapping the button still loads the menu and customers can still order. We are investigating the cause and looking to rectify ASAP

  2. identified Sep 17, 2025, 12:17 PM UTC

    We’ve identified the issue, and our engineering team is working on a fix. We will provide the next update as soon as possible

  3. resolved Sep 17, 2025, 12:26 PM UTC

    This issue has been resolved, and the incident is now closed. Thank you for your patience while we worked on this. If you continue to experience any issues or need further assistance, please contact us at [email protected]

Read the full incident report →

Major September 4, 2025

Issues with some orders failing to integrate with 3rd party POS

Detected by Pingoru
Sep 04, 2025, 11:53 AM UTC
Resolved
Sep 04, 2025, 12:20 PM UTC
Duration
27m
Affected: Order Service
Timeline · 4 updates
  1. monitoring Sep 04, 2025, 11:53 AM UTC

    We are aware of an issue affecting some orders that fail to integrate with third-party POS. We have identified the issue, deployed a fix and are currently monitoring. Next update in 15 minutes or less.

  2. monitoring Sep 04, 2025, 12:08 PM UTC

    The incident is now in active monitoring. Please contact support "[email protected]", if you experience any further issues. Thank you!

  3. monitoring Sep 04, 2025, 12:08 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 04, 2025, 12:20 PM UTC

    This incident is now closed. Thank you for your patience while we resolved the issue. If you still experience any issues or require further support, please contact us at [email protected].

Read the full incident report →

Major August 21, 2025

Platform wide degraded performance

Detected by Pingoru
Aug 21, 2025, 11:52 AM UTC
Resolved
Aug 21, 2025, 01:12 PM UTC
Duration
1h 20m
Affected: Order ServiceCatalog ServiceUser ServiceLoyalty ServiceMedia ServicePayment ServiceRedash ClientTenant Service
Timeline · 6 updates
  1. investigating Aug 21, 2025, 11:52 AM UTC

    Vita Mojo is currently experiencing disruption across all services. This is being investigated as a top priority - next update due in 15 minutes.

  2. investigating Aug 21, 2025, 12:01 PM UTC

    A spike in demand on the loyalty service server is causing this disruption. The database is currently being scaled up to restore functionality, and the cause of the demand spike will then be investigated.

  3. investigating Aug 21, 2025, 12:20 PM UTC

    VM's services are starting to recover and customers are beginning to be able to place orders. These orders may not be reaching your KDS screens, but they HAVE been paid for successfully and can therefore be fulfilled. If you would prefer not to receive orders during this time, due to the operational difficulty in fulfilling them, please advise your customers to this effect.

  4. investigating Aug 21, 2025, 12:37 PM UTC

    Services are continuing to recover rapidly. Customers can place orders and pay successfully. These successful payments are delayed in reaching Vita Mojo, which is preventing orders from reaching your KDS screens and/or your printers. As services recover, these payments are expected to integrate to Vita Mojo, which will then cause orders placed during this period to reach your fulfilment screens. We recommend thinking about how to manage those delayed orders appropriately to avoid double-fulfilling orders, depending on how you've managed order fulfilment during this disruption.

  5. monitoring Aug 21, 2025, 12:55 PM UTC

    Vita Mojo's systems are now recovered and fully operational. Performance will continue to be monitored closely, as we also begin to investigate root cause.

  6. resolved Aug 21, 2025, 01:12 PM UTC

    This incident is now closed. Disruption to Vita Mojo's services has now ended and all services and functionality should now be normal. If you are continuing to experience issues, or require further support, please email [email protected]. A full root cause analysis is being prepared and will be shared ASAP.

Read the full incident report →