Vita Mojo Outage History

Vita Mojo is up right now

There were 5 Vita Mojo outages since February 10, 2026 totaling 5h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://vmos-status.statuspage.io

Notice April 27, 2026

Uber Eats Disruption Recurrence

Detected by Pingoru
Apr 27, 2026, 04:57 PM UTC
Resolved
Apr 27, 2026, 06:15 PM UTC
Duration
1h 17m
Timeline · 2 updates
  1. monitoring Apr 27, 2026, 04:57 PM UTC

    We have observed recurring disruption since 17:05 affecting a subset of Uber Eats orders, which are not reaching Vita Mojo as expected. As this issue originates with Uber Eats, Vita Mojo is not able to provide an ETA on a permanent fix. We advise all clients using Uber Eats integration to use Uber Eats tablets to ensure all orders are being fulfilled. Previous incident information: Between 14:43 and 16:07 a subset of orders sent to Vita Mojo from Uber Eats were missing information which is required for the orders to successfully integrate into the Vita Mojo Order Management System. No changes were made by Vita Mojo preceding this incident or in order to resolve it; the issue originated with and was fixed by Uber Eats.

  2. resolved Apr 27, 2026, 06:15 PM UTC

    Uber have reverted changes which caused this disruption. The last observed error was at 18:04. We are no longer seeing errors on Uber Eats integration and can see successful orders coming through. Clients are able to manage orders from Vita Mojo as normal. If you are observing continued problems, please: 1, Ensure your store has not been auto paused by Uber. Stores can be unpaused on their Uber tablets: https://help.uber.com/merchants-and-restaurants/article/why-do-orders-pause-automatically?nodeId=ef70e506-60c4-45e4-b21e-0adca9efe8fe 2, If the store is not paused, report any recent issue to [email protected] with the following information: a. Time order was placed/received on Uber Tablet b. At which store c. Uber Eats order ref

Read the full incident report →

Minor April 27, 2026

Uber integration failures - 27/04/26

Detected by Pingoru
Apr 27, 2026, 02:32 PM UTC
Resolved
Apr 27, 2026, 03:41 PM UTC
Duration
1h 8m
Affected: Order Service
Timeline · 5 updates
  1. investigating Apr 27, 2026, 02:32 PM UTC

    We are aware of failures affecting the Uber Eats integration impacting multiple clients; our engineering team is currently investigating.

  2. investigating Apr 27, 2026, 02:48 PM UTC

    We are continuing to investigate the Uber Eats integration failures with our engineering team and will post another update in 15 minutes.

  3. identified Apr 27, 2026, 03:03 PM UTC

    We have identified the cause of the Uber Eats integration failures, which are currently preventing the integration from functioning as expected. Next update in 15 minutes.

  4. identified Apr 27, 2026, 03:18 PM UTC

    We are working with Uber Eats to mitigate the issue. The integration is still not functioning as expected at this time, and we will provide another update in 15 minutes.

  5. resolved Apr 27, 2026, 03:41 PM UTC

    Between 14:43 and 16:07 a subset of orders sent to Vita Mojo from Uber Eats were missing information which is required for the orders to successfully integrate into the Vita Mojo Order Management System. No changes were made by Vita Mojo preceding this incident or in order to resolve it; the issue originated with and was fixed by Uber Eats. The integration from Uber Eats is now working as expected.

Read the full incident report →

Minor March 31, 2026

Deliveroo order not showing on KDS screens

Detected by Pingoru
Mar 31, 2026, 10:18 AM UTC
Resolved
Mar 31, 2026, 10:51 AM UTC
Duration
33m
Affected: Order Service
Timeline · 3 updates
  1. investigating Mar 31, 2026, 10:18 AM UTC

    We’re currently aware of an issue impacting Deliveroo orders not posting into Vita Mojo KDS screens. The Deliveroo team has been notified and is actively working to resolve this as quickly as possible. Temporary workaround: In the meantime, we recommend stores refer to the Deliveroo tablet to view and manage current order statuses. Please sign up to our status page for automated updates

  2. investigating Mar 31, 2026, 10:35 AM UTC

    We are no longer seeing new failures at this time, and the last failed order we observed was at 11:00 UK time. The issue appears to have stabilised, but we are continuing to monitor before marking it as resolved.

  3. resolved Mar 31, 2026, 10:51 AM UTC

    Deliveroo has confirmed that this issue is now resolved on their side, and we are no longer seeing failed order flow into Vita Mojo KDS screens. Order processing has returned to normal, and stores should no longer need to rely on the temporary workaround shared earlier. Thank you for your patience while this issue was being addressed.

Read the full incident report →

Minor March 27, 2026

Reporting Data Delays

Detected by Pingoru
Mar 27, 2026, 10:35 AM UTC
Resolved
Mar 27, 2026, 10:55 AM UTC
Duration
19m
Timeline · 3 updates
  1. monitoring Mar 27, 2026, 10:35 AM UTC

    We are aware of delays to data reaching our data warehouse. Performance is already recovering and we will close this incident when normal performance levels are reached.

  2. monitoring Mar 27, 2026, 10:35 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 27, 2026, 10:55 AM UTC

    Data reporting performance has recovered and is operating as usual

Read the full incident report →

Notice February 10, 2026

Third Party Incident: Amazon Cloudfront

Detected by Pingoru
Feb 10, 2026, 09:00 PM UTC
Resolved
Feb 10, 2026, 10:41 PM UTC
Duration
1h 40m
Timeline · 4 updates
  1. identified Feb 10, 2026, 09:54 PM UTC

    There is a global incident in progress at Amazon Cloudfront. This may be partially impacting your Vita Mojo service. 1) If you use Adyen, payments may have been affected - we have routed traffic away from this infrastructure. If you're still experiencing errors please restart your devices and report if the issue persists 2) We are observing higher than usual failure rates on the integration of 3rd party delivery app orders; please divert to using your delivery app tablets to fulfill your orders Please follow Cloudfront's status page for a timeline on recovery: https://health.aws.amazon.com/health/status

  2. monitoring Feb 10, 2026, 09:56 PM UTC

    We have diverted our payments flows away from affected infrastructure to mitigate the impact of this outage Cloudfront are reporting early signs of recovery

  3. monitoring Feb 10, 2026, 10:07 PM UTC

    Cloudfront are now reporting 'significant recovery'; we are observing: Payments requests recovered after diverting our flows away from the affected infrastructure Successful order injection rates from 3rd party delivery apps returning to normal If you are still having unexpected issues with trading, please report them to [email protected]

  4. resolved Feb 10, 2026, 10:41 PM UTC

    Amazon Cloudfront are now reporting full recovery and our service availability has returned to normal

Read the full incident report →

Looking to track Vita Mojo downtime and outages?

Pingoru polls Vita Mojo's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Vita Mojo reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Vita Mojo alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Vita Mojo for free

5 free monitors · No credit card required