Third party incident: Cloudflare outage 18/11/2025

Update timeline

1. identified Nov 18, 2025, 12:42 PM UTC

   There is a global incident in progress at Cloudflare. This is partially impacting your Vita Mojo services, but is not trade impacting. 1) In particular the display of images across your ordering channels may be impacted. We do not believe this is trade impacting - although it may be difficult for clients to navigate menus, it is still possible to select items and successfully order and pay. 2) If you use phone verification on the creation of new accounts, customers will currently be unable to register. Please do let us know if you'd like to temporarily turn off this feature. 3) If you use Adyen, payments may have been briefly affected, but they have routed traffic away from Cloudflare and are now operational. 4) We are investigating whether integrations to 3rd party POS are affected - if you are noticing orders failing to integrate you may need to change how you receive and fulfil orders Please follow Cloudflare's status page for a timeline on recovery.

2. monitoring Nov 18, 2025, 03:39 PM UTC

   Cloudflare have moved today's incident to monitoring; we now expect Vita Mojo services to be operating as normal

3. resolved Nov 18, 2025, 07:34 PM UTC

   Cloudflare has regained full functionality and this incident is now closed