Uber integration failures - 27/04/26

Update timeline

1. investigating Apr 27, 2026, 02:32 PM UTC

   We are aware of failures affecting the Uber Eats integration impacting multiple clients; our engineering team is currently investigating.

2. investigating Apr 27, 2026, 02:48 PM UTC

   We are continuing to investigate the Uber Eats integration failures with our engineering team and will post another update in 15 minutes.

3. identified Apr 27, 2026, 03:03 PM UTC

   We have identified the cause of the Uber Eats integration failures, which are currently preventing the integration from functioning as expected. Next update in 15 minutes.

4. identified Apr 27, 2026, 03:18 PM UTC

   We are working with Uber Eats to mitigate the issue. The integration is still not functioning as expected at this time, and we will provide another update in 15 minutes.

5. resolved Apr 27, 2026, 03:41 PM UTC

   Between 14:43 and 16:07 a subset of orders sent to Vita Mojo from Uber Eats were missing information which is required for the orders to successfully integrate into the Vita Mojo Order Management System. No changes were made by Vita Mojo preceding this incident or in order to resolve it; the issue originated with and was fixed by Uber Eats. The integration from Uber Eats is now working as expected.