Resolved after 26 minutes, affecting Order Service, on May 28, 2026.
Vita Mojo POS experienced a loss of functionality for a subset of merchants using the platform between 12:40 and 13:08 today. All services have now fully recovered, and the risk of recurrence is low. An RCA will be provided to merchants affected as soon as possible. If you experience any new or continuing performance issues, please report to [email protected] as usual
Affected components
Update timeline
- investigating May 28, 2026, 12:23 PM UTC
We are aware of an issue affecting POS orders. The Engineering team is actively investigating, and we are seeing signs of recovery. You may need to tap "Try Again" to reload the POS app if you are seeing an error message. Next update in 15 minutes or less
- monitoring May 28, 2026, 12:39 PM UTC
This incident is resolved with POS functionality restored. We're continuing to monitor error rates and ensuring there is no risk of recurrence. Next update in 15 minutes or less.
- resolved May 28, 2026, 12:50 PM UTC
Vita Mojo POS experienced a loss of functionality for a subset of merchants using the platform between 12:40 and 13:08 today. All services have now fully recovered, and the risk of recurrence is low. An RCA will be provided to merchants affected as soon as possible. If you experience any new or continuing performance issues, please report to [email protected] as usual
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