Is Vita Mojo down?

We are aware of an issue affecting POS orders.  The Engineering team is actively investigating, and we are seeing signs of recovery.  You may need to tap "Try Again" to reload the POS app if you are seeing an error message.  Next update in 15 minutes or less

This incident is resolved with POS functionality restored. We're continuing to monitor error rates and ensuring there is no risk of recurrence. Next update in 15 minutes or less.

Vita Mojo POS experienced a loss of functionality for a subset of merchants using the platform between 12:40 and 13:08 today. All services have now fully recovered, and the risk of recurrence is low. An RCA will be provided to merchants affected as soon as possible. If you experience any new or continuing performance issues, please report to [email protected] as usual

We are currently receiving reports of images not loading on all guest facing channels our Engineering team is investigating, ordering still working as expected, next update in 15 minutes

We can now confirm that the issue impacting image display on all guest facing channels is resolved, we are now monitoring and will update in 15 minutes.

This incident is now fully resolved, thank you for your patience while we worked through this issue

We have observed recurring disruption since 17:05 affecting a subset of Uber Eats orders, which are not reaching Vita Mojo as expected. As this issue originates with Uber Eats, Vita Mojo is not able to provide an ETA on a permanent fix. We advise all clients using Uber Eats integration to use Uber Eats tablets to ensure all orders are being fulfilled. Previous incident information: Between 14:43 and 16:07 a subset of orders sent to Vita Mojo from Uber Eats were missing information which is required for the orders to successfully integrate into the Vita Mojo Order Management System. No changes were made by Vita Mojo preceding this incident or in order to resolve it; the issue originated with and was fixed by Uber Eats.

Uber have reverted changes which caused this disruption. The last observed error was at 18:04. We are no longer seeing errors on Uber Eats integration and can see successful orders coming through. Clients are able to manage orders from Vita Mojo as normal. If you are observing continued problems, please: 1, Ensure your store has not been auto paused by Uber. Stores can be unpaused on their Uber tablets: https://help.uber.com/merchants-and-restaurants/article/why-do-orders-pause-automatically?nodeId=ef70e506-60c4-45e4-b21e-0adca9efe8fe 2, If the store is not paused, report any recent issue to [email protected] with the following information: a. Time order was placed/received on Uber Tablet b. At which store c. Uber Eats order ref

We are aware of failures affecting the Uber Eats integration impacting multiple clients; our engineering team is currently investigating.

We are continuing to investigate the Uber Eats integration failures with our engineering team and will post another update in 15 minutes.

We have identified the cause of the Uber Eats integration failures, which are currently preventing the integration from functioning as expected. Next update in 15 minutes.

We are working with Uber Eats to mitigate the issue. The integration is still not functioning as expected at this time, and we will provide another update in 15 minutes.

Between 14:43 and 16:07 a subset of orders sent to Vita Mojo from Uber Eats were missing information which is required for the orders to successfully integrate into the Vita Mojo Order Management System. No changes were made by Vita Mojo preceding this incident or in order to resolve it; the issue originated with and was fixed by Uber Eats. The integration from Uber Eats is now working as expected.

We’re currently aware of an issue impacting Deliveroo orders not posting into Vita Mojo KDS screens. The Deliveroo team has been notified and is actively working to resolve this as quickly as possible. Temporary workaround: In the meantime, we recommend stores refer to the Deliveroo tablet to view and manage current order statuses. Please sign up to our status page for automated updates

We are no longer seeing new failures at this time, and the last failed order we observed was at 11:00 UK time. The issue appears to have stabilised, but we are continuing to monitor before marking it as resolved.

Deliveroo has confirmed that this issue is now resolved on their side, and we are no longer seeing failed order flow into Vita Mojo KDS screens. Order processing has returned to normal, and stores should no longer need to rely on the temporary workaround shared earlier. Thank you for your patience while this issue was being addressed.