Vita Mojo incident
Degraded performance on Tenant and Order services.
Vita Mojo experienced a major incident on October 27, 2025 affecting Order Service and Tenant Service, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2025, 11:18 AM UTC
We are currently seeing reduced performance on the Tenant and Order services. Our engineering team is actively investigating, and we will share the next update within 15 minutes or sooner.
- identified Oct 27, 2025, 11:31 AM UTC
We are aware of an issue affecting POS/till and kiosks. Our engineering team has identified the cause and is actively working on a fix. We will provide the next update within 15 minutes or sooner.
- identified Oct 27, 2025, 11:42 AM UTC
Our engineering team is actively working on a fix. We will provide the next update within 10 minutes, or sooner.
- identified Oct 27, 2025, 11:56 AM UTC
Our engineering team is still working on a fix. We will provide the next update in 10 minutes or sooner. Thank you for your patience.
- identified Oct 27, 2025, 12:02 PM UTC
Our engineering team is still working on the fix, and we are already seeing significant improvement in trading. We are continuing to implement this fix and will provide the next update in 10 minutes or sooner.
- identified Oct 27, 2025, 12:16 PM UTC
We are seeing significant improvements in trading. Our team is continuing to implement the fix and will provide the next update in 15 minutes or sooner.
- identified Oct 27, 2025, 12:33 PM UTC
We are nearing the completion of the fix and continue to see a significant increase in trading on our monitoring tools. We will provide the next update in 10 minutes or sooner.
- identified Oct 27, 2025, 12:50 PM UTC
The fix is still in progress. Our engineering team is performing final testing and validating the changes, and we will share the next update within 15 minutes or sooner. Thank you for your patience.
- identified Oct 27, 2025, 01:02 PM UTC
The fix is still in progress. However, you may experience issues accessing the menu on POS. We are aware that some clients are affected by this, and it is expected to be resolved with the ongoing fix. We will provide the next update in 15 minutes or sooner. Thank you for your patience.
- identified Oct 27, 2025, 01:17 PM UTC
We are continuing to work on the fix, with a focus on the menu-related issue. We will provide the next update in 15 minutes or sooner.
- monitoring Oct 27, 2025, 01:34 PM UTC
The fix has been completed. Our engineering team is performing final checks, and we are now moving the incident to monitoring. Thank you for your patience.
- resolved Oct 27, 2025, 02:14 PM UTC
This incident is now closed. Thank you for your patience while we resolved the issue. If you still experience any issues or require further support, please contact us at [email protected].