Uber Eats Disruption Recurrence

Update timeline

1. monitoring Apr 27, 2026, 04:57 PM UTC

   We have observed recurring disruption since 17:05 affecting a subset of Uber Eats orders, which are not reaching Vita Mojo as expected. As this issue originates with Uber Eats, Vita Mojo is not able to provide an ETA on a permanent fix. We advise all clients using Uber Eats integration to use Uber Eats tablets to ensure all orders are being fulfilled. Previous incident information: Between 14:43 and 16:07 a subset of orders sent to Vita Mojo from Uber Eats were missing information which is required for the orders to successfully integrate into the Vita Mojo Order Management System. No changes were made by Vita Mojo preceding this incident or in order to resolve it; the issue originated with and was fixed by Uber Eats.

2. resolved Apr 27, 2026, 06:15 PM UTC

   Uber have reverted changes which caused this disruption. The last observed error was at 18:04. We are no longer seeing errors on Uber Eats integration and can see successful orders coming through. Clients are able to manage orders from Vita Mojo as normal. If you are observing continued problems, please: 1, Ensure your store has not been auto paused by Uber. Stores can be unpaused on their Uber tablets: https://help.uber.com/merchants-and-restaurants/article/why-do-orders-pause-automatically?nodeId=ef70e506-60c4-45e4-b21e-0adca9efe8fe 2, If the store is not paused, report any recent issue to [email protected] with the following information: a. Time order was placed/received on Uber Tablet b. At which store c. Uber Eats order ref