Vita Mojo incident

Payments not processing

Resolved after 40 minutes, affecting Payment Service, on April 29, 2025.

resolved Apr 29, 2025, 02:29 PM UTC

Our teams have now resolved the issue that was affecting payment services. A full investigation is currently underway and findings will be documented to help prevent recurrence. We appreciate your patience and continued support.

Started
Apr 29, 2025, 01:49 PM UTC
Resolved
Apr 29, 2025, 02:29 PM UTC
Duration
40m
Detected by Pingoru
Apr 29, 2025, 01:49 PM UTC

Affected components

Payment Service

Update timeline

  1. investigating Apr 29, 2025, 01:49 PM UTC

    We are currently aware of an issue affecting the ability to process payments. Our technical teams are actively investigating and working to resolve the matter as quickly as possible.

  2. investigating Apr 29, 2025, 02:08 PM UTC

    We are continuing to investigate this issue and will provide a further update in 15 minutes

  3. monitoring Apr 29, 2025, 02:12 PM UTC

    Our team has identified the issue that was affecting the payments service, and a fix has now been successfully applied. We are continuing to monitor the system closely to ensure stability. Thank you for your patience and understanding.

  4. resolved Apr 29, 2025, 02:29 PM UTC

    Our teams have now resolved the issue that was affecting payment services. A full investigation is currently underway and findings will be documented to help prevent recurrence. We appreciate your patience and continued support.

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