Vita Mojo incident
Issue with some orders failing to integrate with third-party POS and KDS screens
Vita Mojo experienced a major incident on August 26, 2025 affecting Order Service, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2025, 07:32 AM UTC
We are aware of an issue affecting some integrations to fail to integrate with third-party POS and KDS screens. This is under active investigation by our Engineering teams. Next update in 15 minutes or less.
- identified Aug 26, 2025, 07:45 AM UTC
We are now resolving the issue related to mapping between Vita Mojo and third-party POS and KDS systems. This is being actively updated, and clients will begin to see orders integrating as expected. Next update in 15 min or less
- identified Aug 26, 2025, 08:01 AM UTC
We are continuing to resolve the mapping issue between Vita Mojo and third-party POS and KDS systems. This is in active resolution, and clients will begin to see successful orders passing through to their POS and KDS systems. Next update in 15 minutes or less.
- identified Aug 26, 2025, 08:13 AM UTC
We are still actively working on resolving the mapping issue between Vita Mojo and third-party POS and KDS systems. Our engineering team continues to investigate and apply fixes, and we will provide another update within the next 15 minutes or less.
- identified Aug 26, 2025, 08:27 AM UTC
We are still actively working on resolving the mapping issue between Vita Mojo and third-party POS and KDS systems. Our engineering team continues to apply fixes to the mapping. We will provide another update within the next 15 minutes or less.
- identified Aug 26, 2025, 08:40 AM UTC
We are still actively working on resolving the mapping issue between Vita Mojo and third-party POS and KDS systems. Our engineering team continues to apply fixes to the mapping based on trading hours priority. We will provide another update within the next 15 minutes or less.
- identified Aug 26, 2025, 08:53 AM UTC
Our engineering team continues to apply fixes to the mapping based on trading hours priority. Clients will see orders successfully integrated as this is updated. We will provide another update within the next 15 minutes or less.
- identified Aug 26, 2025, 09:07 AM UTC
Our engineering team has nearly completed the fixes to the mapping based on the trading hours priority. Clients will see orders successfully integrated as the fixes are applied. We will provide another update within the next 15 minutes or less.
- identified Aug 26, 2025, 09:21 AM UTC
Updates continue to be applied based on priority for trading hours. We will provide another update within the next 15 minutes or less.
- monitoring Aug 26, 2025, 09:28 AM UTC
We have applied the fixes to the impacted POS and KDS integrations. The incident is now in active monitoring. Please contact support "[email protected]", if you experience any further issues.
- resolved Aug 26, 2025, 10:38 AM UTC
All mappings have now been updated, and clients should see orders successfully flowing and integrating as expected. This incident is now closed. Thank you for your patience while we resolved the issue. If you still experience any issues or require further support, please contact us at [email protected].