Vita Mojo incident

Issues with some orders failing to integrate with 3rd party POS

Major Resolved View vendor source →

Vita Mojo experienced a major incident on September 4, 2025 affecting Order Service, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2025, 11:53 AM UTC
Resolved
Sep 04, 2025, 12:20 PM UTC
Duration
27m
Detected by Pingoru
Sep 04, 2025, 11:53 AM UTC

Affected components

Order Service

Update timeline

  1. monitoring Sep 04, 2025, 11:53 AM UTC

    We are aware of an issue affecting some orders that fail to integrate with third-party POS. We have identified the issue, deployed a fix and are currently monitoring. Next update in 15 minutes or less.

  2. monitoring Sep 04, 2025, 12:08 PM UTC

    The incident is now in active monitoring. Please contact support "[email protected]", if you experience any further issues. Thank you!

  3. monitoring Sep 04, 2025, 12:08 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 04, 2025, 12:20 PM UTC

    This incident is now closed. Thank you for your patience while we resolved the issue. If you still experience any issues or require further support, please contact us at [email protected].