Vita Mojo Outage History
Vita Mojo is up right nowPingoru has recorded 50 incidents for Vita Mojo: 12 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 2 of 720 (0%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 2 of 572 (0%) |
Incidents, newest first
Minor October 7, 2026 Issue affecting catering order fulfilment 54m Order Service, Payment Service
Started Oct 07, 2026, 01:19 PM UTC· resolved Oct 07, 2026, 02:13 PM UTC
- investigating Oct 07, 2026, 01:19 PM UTC
We are aware of an issue affecting catering order fulfilment. Our engineering team is currently investigating, and we will provide an update in the next 15 minutes.
- investigating Oct 07, 2026, 01:20 PM UTC
We are continuing to investigate this issue.
- investigating Oct 07, 2026, 01:39 PM UTC
We are continuing to investigate the issue. It appears the issue is only affecting pre-auth orders. Invoice orders are going through successfully. We will provide the next update in 15 min or less.
- investigating Oct 07, 2026, 01:55 PM UTC
We are continuing to investigate the issue. We will provide another update within the next 15 minutes.
- monitoring Oct 07, 2026, 02:11 PM UTC
This issue has been resolved. Orders with a future pickup time are now processing as expected. If you have any questions or need help, please contact [email protected]
- resolved Oct 07, 2026, 02:13 PM UTC
This incident has been resolved.
Minor October 6, 2026 Zettle Network Error & Payment Failures 33m Payment Service
Started Oct 06, 2026, 08:07 PM UTC· resolved Oct 06, 2026, 08:41 PM UTC
- investigating Oct 06, 2026, 08:07 PM UTC
We are aware of an issue currently impacting some Zettle orders. Our engineering team is currently investigating, and we will provide an update in the next 15 minutes.
- investigating Oct 06, 2026, 08:21 PM UTC
We continue to investigate the issue impacting some devices using Zettle where devices fail to connect to the network and display "Network Error." Please attempt to reconnect to WiFi or use an alternate hotspot, which may alleviate the issue. We will provide another update shortly.
- investigating Oct 06, 2026, 08:39 PM UTC
Our engineering teams continue to investigate, and we're raising with Zettle to resolve the issue related to the "Network Error" on selected devices. If you continue to experience the issue related to your Zettle device, we suggest you please raise this with Zettle directly. Our guidance is to attempt to reconnect to WiFi or use an alternate hotspot, which may alleviate the issue.
- resolved Oct 06, 2026, 08:41 PM UTC
We've identified that the root cause is not related Vita Mojo. Since about 19:50 BST, a fault in Zettle's systems has stopped some tills and kiosks from connecting to Zettle. Other payment providers are not affected, and orders paid by other methods are working normally.
Major May 28, 2026 POS Orders Experiencing Errors 26m Order Service
Started May 28, 2026, 12:23 PM UTC· resolved May 28, 2026, 12:50 PM UTC
- investigating May 28, 2026, 12:23 PM UTC
We are aware of an issue affecting POS orders. The Engineering team is actively investigating, and we are seeing signs of recovery. You may need to tap "Try Again" to reload the POS app if you are seeing an error message. Next update in 15 minutes or less
- monitoring May 28, 2026, 12:39 PM UTC
This incident is resolved with POS functionality restored. We're continuing to monitor error rates and ensuring there is no risk of recurrence. Next update in 15 minutes or less.
- resolved May 28, 2026, 12:50 PM UTC
Vita Mojo POS experienced a loss of functionality for a subset of merchants using the platform between 12:40 and 13:08 today. All services have now fully recovered, and the risk of recurrence is low. An RCA will be provided to merchants affected as soon as possible. If you experience any new or continuing performance issues, please report to [email protected] as usual
Minor May 6, 2026 Images not loading on all channels 31m Order Service
Started May 06, 2026, 04:17 PM UTC· resolved May 06, 2026, 04:49 PM UTC
- investigating May 06, 2026, 04:17 PM UTC
We are currently receiving reports of images not loading on all guest facing channels our Engineering team is investigating, ordering still working as expected, next update in 15 minutes
- monitoring May 06, 2026, 04:34 PM UTC
We can now confirm that the issue impacting image display on all guest facing channels is resolved, we are now monitoring and will update in 15 minutes.
- resolved May 06, 2026, 04:49 PM UTC
This incident is now fully resolved, thank you for your patience while we worked through this issue
Notice April 27, 2026 Uber Eats Disruption Recurrence 1h 17m
Started Apr 27, 2026, 04:57 PM UTC· resolved Apr 27, 2026, 06:15 PM UTC
- monitoring Apr 27, 2026, 04:57 PM UTC
We have observed recurring disruption since 17:05 affecting a subset of Uber Eats orders, which are not reaching Vita Mojo as expected. As this issue originates with Uber Eats, Vita Mojo is not able to provide an ETA on a permanent fix. We advise all clients using Uber Eats integration to use Uber Eats tablets to ensure all orders are being fulfilled. Previous incident information: Between 14:43 and 16:07 a subset of orders sent to Vita Mojo from Uber Eats were missing information which is required for the orders to successfully integrate into the Vita Mojo Order Management System. No changes were made by Vita Mojo preceding this incident or in order to resolve it; the issue originated with and was fixed by Uber Eats.
- resolved Apr 27, 2026, 06:15 PM UTC
Uber have reverted changes which caused this disruption. The last observed error was at 18:04. We are no longer seeing errors on Uber Eats integration and can see successful orders coming through. Clients are able to manage orders from Vita Mojo as normal. If you are observing continued problems, please: 1, Ensure your store has not been auto paused by Uber. Stores can be unpaused on their Uber tablets: https://help.uber.com/merchants-and-restaurants/article/why-do-orders-pause-automatically?nodeId=ef70e506-60c4-45e4-b21e-0adca9efe8fe 2, If the store is not paused, report any recent issue to [email protected] with the following information: a. Time order was placed/received on Uber Tablet b. At which store c. Uber Eats order ref
Minor April 27, 2026 Uber integration failures - 27/04/26 1h 8m Order Service
Started Apr 27, 2026, 02:32 PM UTC· resolved Apr 27, 2026, 03:41 PM UTC
- investigating Apr 27, 2026, 02:32 PM UTC
We are aware of failures affecting the Uber Eats integration impacting multiple clients; our engineering team is currently investigating.
- investigating Apr 27, 2026, 02:48 PM UTC
We are continuing to investigate the Uber Eats integration failures with our engineering team and will post another update in 15 minutes.
- identified Apr 27, 2026, 03:03 PM UTC
We have identified the cause of the Uber Eats integration failures, which are currently preventing the integration from functioning as expected. Next update in 15 minutes.
- identified Apr 27, 2026, 03:18 PM UTC
We are working with Uber Eats to mitigate the issue. The integration is still not functioning as expected at this time, and we will provide another update in 15 minutes.
- resolved Apr 27, 2026, 03:41 PM UTC
Between 14:43 and 16:07 a subset of orders sent to Vita Mojo from Uber Eats were missing information which is required for the orders to successfully integrate into the Vita Mojo Order Management System. No changes were made by Vita Mojo preceding this incident or in order to resolve it; the issue originated with and was fixed by Uber Eats. The integration from Uber Eats is now working as expected.
Minor March 31, 2026 Deliveroo order not showing on KDS screens 33m Order Service
Started Mar 31, 2026, 10:18 AM UTC· resolved Mar 31, 2026, 10:51 AM UTC
- investigating Mar 31, 2026, 10:18 AM UTC
We’re currently aware of an issue impacting Deliveroo orders not posting into Vita Mojo KDS screens. The Deliveroo team has been notified and is actively working to resolve this as quickly as possible. Temporary workaround: In the meantime, we recommend stores refer to the Deliveroo tablet to view and manage current order statuses. Please sign up to our status page for automated updates
- investigating Mar 31, 2026, 10:35 AM UTC
We are no longer seeing new failures at this time, and the last failed order we observed was at 11:00 UK time. The issue appears to have stabilised, but we are continuing to monitor before marking it as resolved.
- resolved Mar 31, 2026, 10:51 AM UTC
Deliveroo has confirmed that this issue is now resolved on their side, and we are no longer seeing failed order flow into Vita Mojo KDS screens. Order processing has returned to normal, and stores should no longer need to rely on the temporary workaround shared earlier. Thank you for your patience while this issue was being addressed.
Minor March 27, 2026 Reporting Data Delays 19m
Started Mar 27, 2026, 10:35 AM UTC· resolved Mar 27, 2026, 10:55 AM UTC
- monitoring Mar 27, 2026, 10:35 AM UTC
We are aware of delays to data reaching our data warehouse. Performance is already recovering and we will close this incident when normal performance levels are reached.
- monitoring Mar 27, 2026, 10:35 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 27, 2026, 10:55 AM UTC
Data reporting performance has recovered and is operating as usual
Notice February 10, 2026 Third Party Incident: Amazon Cloudfront 1h 40m
Started Feb 10, 2026, 09:00 PM UTC· resolved Feb 10, 2026, 10:41 PM UTC
- identified Feb 10, 2026, 09:54 PM UTC
There is a global incident in progress at Amazon Cloudfront. This may be partially impacting your Vita Mojo service. 1) If you use Adyen, payments may have been affected - we have routed traffic away from this infrastructure. If you're still experiencing errors please restart your devices and report if the issue persists 2) We are observing higher than usual failure rates on the integration of 3rd party delivery app orders; please divert to using your delivery app tablets to fulfill your orders Please follow Cloudfront's status page for a timeline on recovery: https://health.aws.amazon.com/health/status
- monitoring Feb 10, 2026, 09:56 PM UTC
We have diverted our payments flows away from affected infrastructure to mitigate the impact of this outage Cloudfront are reporting early signs of recovery
- monitoring Feb 10, 2026, 10:07 PM UTC
Cloudfront are now reporting 'significant recovery'; we are observing: Payments requests recovered after diverting our flows away from the affected infrastructure Successful order injection rates from 3rd party delivery apps returning to normal If you are still having unexpected issues with trading, please report them to [email protected]
- resolved Feb 10, 2026, 10:41 PM UTC
Amazon Cloudfront are now reporting full recovery and our service availability has returned to normal
Major December 5, 2025 3rd Party Incident: Cloudflare 16m Order Service, Catalog Service, User Service, Loyalty Service and 4 more
Started Dec 05, 2025, 09:08 AM UTC· resolved Dec 05, 2025, 09:24 AM UTC
- identified Dec 05, 2025, 09:08 AM UTC
We are aware of a major incident in progress at Cloudflare affecting a large number of global services including Vita Mojo. We are currently investigating the full impact on Vita Mojo services, and exploring contingency options. Please follow https://www.cloudflarestatus.com/ for the causative incident. Our helpdesk services are also impacted so we are unable to reply to queries sent to our support email; please note that root cause recovery is beyond Vita Mojo's control.
- identified Dec 05, 2025, 09:10 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 05, 2025, 09:15 AM UTC
Cloudflare have implemented a fix and we are observing service recovery. If you switched off devices such as kiosks and POS, please do switch them back on. If you continue to experience issues please restart devices.
- resolved Dec 05, 2025, 09:24 AM UTC
We received reports from 08:52 of disruption to our services. At 08:56 Cloudflare acknowledged a major widespread incident affecting multiple global services: https://www.cloudflarestatus.com/ At 09:12 Cloudflare implemented a fix and we observed recovery of our services and all services have since been performing as normal. If you took measures such as switching off kiosks to limit the impact to your guests, please switch them back on. If you continue to experience disruption on any device please restart it. If, following device restarts you are still experiencing issues trading, don't hesitate to contact us.
Notice November 18, 2025 Third party incident: Cloudflare outage 18/11/2025 6h 51m
Started Nov 18, 2025, 12:42 PM UTC· resolved Nov 18, 2025, 07:34 PM UTC
- identified Nov 18, 2025, 12:42 PM UTC
There is a global incident in progress at Cloudflare. This is partially impacting your Vita Mojo services, but is not trade impacting. 1) In particular the display of images across your ordering channels may be impacted. We do not believe this is trade impacting - although it may be difficult for clients to navigate menus, it is still possible to select items and successfully order and pay. 2) If you use phone verification on the creation of new accounts, customers will currently be unable to register. Please do let us know if you'd like to temporarily turn off this feature. 3) If you use Adyen, payments may have been briefly affected, but they have routed traffic away from Cloudflare and are now operational. 4) We are investigating whether integrations to 3rd party POS are affected - if you are noticing orders failing to integrate you may need to change how you receive and fulfil orders Please follow Cloudflare's status page for a timeline on recovery.
- monitoring Nov 18, 2025, 03:39 PM UTC
Cloudflare have moved today's incident to monitoring; we now expect Vita Mojo services to be operating as normal
- resolved Nov 18, 2025, 07:34 PM UTC
Cloudflare has regained full functionality and this incident is now closed
Major October 27, 2025 Degraded performance on Tenant and Order services. 2h 55m Order Service, Tenant Service
Started Oct 27, 2025, 11:18 AM UTC· resolved Oct 27, 2025, 02:14 PM UTC
- investigating Oct 27, 2025, 11:18 AM UTC
We are currently seeing reduced performance on the Tenant and Order services. Our engineering team is actively investigating, and we will share the next update within 15 minutes or sooner.
- identified Oct 27, 2025, 11:31 AM UTC
We are aware of an issue affecting POS/till and kiosks. Our engineering team has identified the cause and is actively working on a fix. We will provide the next update within 15 minutes or sooner.
- identified Oct 27, 2025, 11:42 AM UTC
Our engineering team is actively working on a fix. We will provide the next update within 10 minutes, or sooner.
- identified Oct 27, 2025, 11:56 AM UTC
Our engineering team is still working on a fix. We will provide the next update in 10 minutes or sooner. Thank you for your patience.
- identified Oct 27, 2025, 12:02 PM UTC
Our engineering team is still working on the fix, and we are already seeing significant improvement in trading. We are continuing to implement this fix and will provide the next update in 10 minutes or sooner.
- identified Oct 27, 2025, 12:16 PM UTC
We are seeing significant improvements in trading. Our team is continuing to implement the fix and will provide the next update in 15 minutes or sooner.
- identified Oct 27, 2025, 12:33 PM UTC
We are nearing the completion of the fix and continue to see a significant increase in trading on our monitoring tools. We will provide the next update in 10 minutes or sooner.
- identified Oct 27, 2025, 12:50 PM UTC
The fix is still in progress. Our engineering team is performing final testing and validating the changes, and we will share the next update within 15 minutes or sooner. Thank you for your patience.
- identified Oct 27, 2025, 01:02 PM UTC
The fix is still in progress. However, you may experience issues accessing the menu on POS. We are aware that some clients are affected by this, and it is expected to be resolved with the ongoing fix. We will provide the next update in 15 minutes or sooner. Thank you for your patience.
- identified Oct 27, 2025, 01:17 PM UTC
We are continuing to work on the fix, with a focus on the menu-related issue. We will provide the next update in 15 minutes or sooner.
- monitoring Oct 27, 2025, 01:34 PM UTC
The fix has been completed. Our engineering team is performing final checks, and we are now moving the incident to monitoring. Thank you for your patience.
- resolved Oct 27, 2025, 02:14 PM UTC
This incident is now closed. Thank you for your patience while we resolved the issue. If you still experience any issues or require further support, please contact us at [email protected].
Minor September 17, 2025 Order and Pay At Table Unexpected Behaviour 22m
Started Sep 17, 2025, 12:03 PM UTC· resolved Sep 17, 2025, 12:26 PM UTC
- investigating Sep 17, 2025, 12:03 PM UTC
We are aware that the 'order now' button on some clients 'order and pay at table' ordering page is not displaying as expected and instead displaying a loading symbol. Tapping the button still loads the menu and customers can still order. We are investigating the cause and looking to rectify ASAP
- identified Sep 17, 2025, 12:17 PM UTC
We’ve identified the issue, and our engineering team is working on a fix. We will provide the next update as soon as possible
- resolved Sep 17, 2025, 12:26 PM UTC
This issue has been resolved, and the incident is now closed. Thank you for your patience while we worked on this. If you continue to experience any issues or need further assistance, please contact us at [email protected]
Major September 4, 2025 Issues with some orders failing to integrate with 3rd party POS 27m Order Service
Started Sep 04, 2025, 11:53 AM UTC· resolved Sep 04, 2025, 12:20 PM UTC
- monitoring Sep 04, 2025, 11:53 AM UTC
We are aware of an issue affecting some orders that fail to integrate with third-party POS. We have identified the issue, deployed a fix and are currently monitoring. Next update in 15 minutes or less.
- monitoring Sep 04, 2025, 12:08 PM UTC
The incident is now in active monitoring. Please contact support "[email protected]", if you experience any further issues. Thank you!
- monitoring Sep 04, 2025, 12:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 04, 2025, 12:20 PM UTC
This incident is now closed. Thank you for your patience while we resolved the issue. If you still experience any issues or require further support, please contact us at [email protected].
Major August 26, 2025 Issue with some orders failing to integrate with third-party POS and KDS screens 3h 6m Order Service
Started Aug 26, 2025, 07:32 AM UTC· resolved Aug 26, 2025, 10:38 AM UTC
- investigating Aug 26, 2025, 07:32 AM UTC
We are aware of an issue affecting some integrations to fail to integrate with third-party POS and KDS screens. This is under active investigation by our Engineering teams. Next update in 15 minutes or less.
- identified Aug 26, 2025, 07:45 AM UTC
We are now resolving the issue related to mapping between Vita Mojo and third-party POS and KDS systems. This is being actively updated, and clients will begin to see orders integrating as expected. Next update in 15 min or less
- identified Aug 26, 2025, 08:01 AM UTC
We are continuing to resolve the mapping issue between Vita Mojo and third-party POS and KDS systems. This is in active resolution, and clients will begin to see successful orders passing through to their POS and KDS systems. Next update in 15 minutes or less.
- identified Aug 26, 2025, 08:13 AM UTC
We are still actively working on resolving the mapping issue between Vita Mojo and third-party POS and KDS systems. Our engineering team continues to investigate and apply fixes, and we will provide another update within the next 15 minutes or less.
- identified Aug 26, 2025, 08:27 AM UTC
We are still actively working on resolving the mapping issue between Vita Mojo and third-party POS and KDS systems. Our engineering team continues to apply fixes to the mapping. We will provide another update within the next 15 minutes or less.
- identified Aug 26, 2025, 08:40 AM UTC
We are still actively working on resolving the mapping issue between Vita Mojo and third-party POS and KDS systems. Our engineering team continues to apply fixes to the mapping based on trading hours priority. We will provide another update within the next 15 minutes or less.
- identified Aug 26, 2025, 08:53 AM UTC
Our engineering team continues to apply fixes to the mapping based on trading hours priority. Clients will see orders successfully integrated as this is updated. We will provide another update within the next 15 minutes or less.
- identified Aug 26, 2025, 09:07 AM UTC
Our engineering team has nearly completed the fixes to the mapping based on the trading hours priority. Clients will see orders successfully integrated as the fixes are applied. We will provide another update within the next 15 minutes or less.
- identified Aug 26, 2025, 09:21 AM UTC
Updates continue to be applied based on priority for trading hours. We will provide another update within the next 15 minutes or less.
- monitoring Aug 26, 2025, 09:28 AM UTC
We have applied the fixes to the impacted POS and KDS integrations. The incident is now in active monitoring. Please contact support "[email protected]", if you experience any further issues.
- resolved Aug 26, 2025, 10:38 AM UTC
All mappings have now been updated, and clients should see orders successfully flowing and integrating as expected. This incident is now closed. Thank you for your patience while we resolved the issue. If you still experience any issues or require further support, please contact us at [email protected].
Major August 21, 2025 Platform wide degraded performance 1h 20m Order Service, Catalog Service, User Service, Loyalty Service and 4 more
Started Aug 21, 2025, 11:52 AM UTC· resolved Aug 21, 2025, 01:12 PM UTC
- investigating Aug 21, 2025, 11:52 AM UTC
Vita Mojo is currently experiencing disruption across all services. This is being investigated as a top priority - next update due in 15 minutes.
- investigating Aug 21, 2025, 12:01 PM UTC
A spike in demand on the loyalty service server is causing this disruption. The database is currently being scaled up to restore functionality, and the cause of the demand spike will then be investigated.
- investigating Aug 21, 2025, 12:20 PM UTC
VM's services are starting to recover and customers are beginning to be able to place orders. These orders may not be reaching your KDS screens, but they HAVE been paid for successfully and can therefore be fulfilled. If you would prefer not to receive orders during this time, due to the operational difficulty in fulfilling them, please advise your customers to this effect.
- investigating Aug 21, 2025, 12:37 PM UTC
Services are continuing to recover rapidly. Customers can place orders and pay successfully. These successful payments are delayed in reaching Vita Mojo, which is preventing orders from reaching your KDS screens and/or your printers. As services recover, these payments are expected to integrate to Vita Mojo, which will then cause orders placed during this period to reach your fulfilment screens. We recommend thinking about how to manage those delayed orders appropriately to avoid double-fulfilling orders, depending on how you've managed order fulfilment during this disruption.
- monitoring Aug 21, 2025, 12:55 PM UTC
Vita Mojo's systems are now recovered and fully operational. Performance will continue to be monitored closely, as we also begin to investigate root cause.
- resolved Aug 21, 2025, 01:12 PM UTC
This incident is now closed. Disruption to Vita Mojo's services has now ended and all services and functionality should now be normal. If you are continuing to experience issues, or require further support, please email [email protected]. A full root cause analysis is being prepared and will be shared ASAP.
Minor May 22, 2025 KDS Order Flow Interruption 53m Order Service
Started May 22, 2025, 06:19 PM UTC· resolved May 22, 2025, 07:12 PM UTC
- investigating May 22, 2025, 06:19 PM UTC
We're aware of an issue affecting the arrival of orders on to KDS screens and working to rectify it as soon as possible.
- monitoring May 22, 2025, 06:59 PM UTC
The service is recovering, we are now monitoring performance
- resolved May 22, 2025, 07:12 PM UTC
We have confirmed that the interruption to service is resolved - an incident report will be provided to affected customers as soon as possible
Critical April 29, 2025 Payments not processing 40m Payment Service
Started Apr 29, 2025, 01:49 PM UTC· resolved Apr 29, 2025, 02:29 PM UTC
- investigating Apr 29, 2025, 01:49 PM UTC
We are currently aware of an issue affecting the ability to process payments. Our technical teams are actively investigating and working to resolve the matter as quickly as possible.
- investigating Apr 29, 2025, 02:08 PM UTC
We are continuing to investigate this issue and will provide a further update in 15 minutes
- monitoring Apr 29, 2025, 02:12 PM UTC
Our team has identified the issue that was affecting the payments service, and a fix has now been successfully applied. We are continuing to monitor the system closely to ensure stability. Thank you for your patience and understanding.
- resolved Apr 29, 2025, 02:29 PM UTC
Our teams have now resolved the issue that was affecting payment services. A full investigation is currently underway and findings will be documented to help prevent recurrence. We appreciate your patience and continued support.
Notice April 21, 2025 Payment Processing Degradation for clients on Adyen 47m
Started Apr 21, 2025, 05:25 PM UTC· resolved Apr 21, 2025, 06:12 PM UTC
- monitoring Apr 21, 2025, 05:25 PM UTC
Adyen payment processing in EU has fully recovered since 19:39 CET. Other services hosted in EU datacenters including Customer Area, onboarding and transfers have also recovered since. Thank you for your patience and understanding.
- resolved Apr 21, 2025, 06:12 PM UTC
This incident has been resolved.
Notice March 24, 2025 Zettle Payments Declining 1h 52m Payment Service
Started Mar 24, 2025, 02:13 PM UTC· resolved Mar 24, 2025, 04:05 PM UTC
- identified Mar 24, 2025, 02:13 PM UTC
We have been made aware of an issue on Zettles side with Payments not being accepted. We are monitoring this closely and will update this status page as we hear more.
- resolved Mar 24, 2025, 04:05 PM UTC
Zettle have confirmed they've found the issue and resolved this on their platforms. We can now see transactions going through as expected
Minor March 22, 2025 Degraded performance on Tenant Service 55m Tenant Service
Started Mar 22, 2025, 10:53 AM UTC· resolved Mar 22, 2025, 11:49 AM UTC
- investigating Mar 22, 2025, 10:53 AM UTC
We're currently investigating an active issue affecting stock management integration with Deliveroo
- investigating Mar 22, 2025, 11:31 AM UTC
We're continuing to investigate this issue
- resolved Mar 22, 2025, 11:49 AM UTC
This incident has been resolved and stock management functionality between Vita Mojo and Deliveroo is now working as expected.
Minor March 19, 2025 Degraded Performance on Catalog Service 16m Catalog Service
Started Mar 19, 2025, 02:16 PM UTC· resolved Mar 19, 2025, 02:32 PM UTC
- investigating Mar 19, 2025, 02:16 PM UTC
We're currently investigating reports of delays to stock availability changes being reflected on sales channels
- resolved Mar 19, 2025, 02:32 PM UTC
This incident has been resolved and full functionality restored to stock management activities
Notice March 4, 2025 Loyalty data delay 23h 12m
Started Mar 04, 2025, 02:13 PM UTC· resolved Mar 05, 2025, 01:25 PM UTC
- monitoring Mar 04, 2025, 02:13 PM UTC
We're aware of a current delay in processing of loyalty data for orders from earlier today. We're currently investigating and monitoring the potential impact, however, there is no impact to stores' ability to receive and process orders.
- resolved Mar 05, 2025, 01:25 PM UTC
This incident has been resolved.
Minor February 28, 2025 MP1 was down 28th Feb AM 8:00am-8:32am 3h 33m
Started Feb 28, 2025, 08:38 AM UTC· resolved Feb 28, 2025, 12:11 PM UTC
- monitoring Feb 28, 2025, 08:38 AM UTC
Good morning, We are aware of customer experiencing an issue with access to Management Panels 1. Our engineering team actively worked on resolving this and we can confirm a fix is now in place. This fix is being monitored. We sincerely apologise for any inconvenience this may have caused and appreciate your patience as we work to address the situation. Thank you for your understanding.
- resolved Feb 28, 2025, 12:11 PM UTC
This incident has been resolved.
Notice January 28, 2025 iOS App Uninstallation 5d 10h
Started Jan 28, 2025, 11:02 PM UTC· resolved Feb 03, 2025, 09:04 AM UTC
- monitoring Jan 28, 2025, 11:02 PM UTC
We are aware of an issue where the Vita Mojo iOS app for POS and kiosk has uninstalled or is failing to launch for some devices. If you are seeing this, please visit the App Store to redownload the latest version of our Universal App, and you should be able to log in successfully. Please contact the Support team if you do not have access following the reinstallation.
- resolved Feb 03, 2025, 09:04 AM UTC
This incident has been resolved.