VIOOH incident

Retrospective: VIOOH Trading Manager – Insights Reporting Service Degradation

VIOOH experienced a major incident on July 28, 2026 affecting VIOOH Trading Manager UI and VIOOH Trading Manager UI and 1 more component, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started: Jul 28, 2026, 06:00 PM UTC
Resolved: Jul 30, 2026, 03:37 PM UTC
Duration: 1d 21h
Detected by Pingoru: Jul 28, 2026, 06:00 PM UTC

Affected components

VIOOH Trading Manager UIVIOOH Trading Manager UIVIOOH Trading Manager UIVIOOH Trading Manager UIVIOOH Trading Manager UIVIOOH Trading Manager UIVIOOH Trading Manager UI

Update timeline

identified Jul 28, 2026, 06:00 PM UTC

Incident Summary VIOOH Operations were made aware of an issue with VIOOH Trading Manager reporting, with delays providing new data to Insight reports (including Deal Health). The delays in providing new data to the reporting dashboards were investigated as a priority, to restore full service. There was no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. Following a review of the issue technical intervention was required, once completed we observed new data being immediately presented to all reports. We apologise for the inconvenience caused by this issue today.
resolved Jul 30, 2026, 03:37 PM UTC

Incident Summary VIOOH Operations were made aware of an issue with VIOOH Trading Manager reporting, with delays providing new data to Insight reports (including Deal Health). The delays in providing new data to the reporting dashboards were investigated as a priority, to restore full service. There was no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. Following a review of the issue technical intervention was required, once completed we observed new data being immediately presented to all reports. We apologise for the inconvenience caused by this issue today.