VIOOH incident

VIOOH Trading Manager - Application impact Deal & Campaign Management

Major Resolved View vendor source →

VIOOH experienced a major incident on March 11, 2026 affecting VIOOH Trading Manager UI and VIOOH Trading Manager UI (CN) and 1 more component, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2026, 12:20 PM UTC
Resolved
Mar 11, 2026, 05:10 PM UTC
Duration
4h 50m
Detected by Pingoru
Mar 11, 2026, 12:20 PM UTC

Affected components

VIOOH Trading Manager UIVIOOH Trading Manager UI (CN)VIOOH Trading Manager UIVIOOH Trading Manager UIVIOOH Trading Manager UI (CN)VIOOH Trading Manager UIVIOOH Trading Manager UIVIOOH Trading Manager UI (CN)VIOOH Trading Manager UI (CN)VIOOH Trading Manager UI (CN)

Update timeline

  1. investigating Mar 11, 2026, 12:20 PM UTC

    Incident Summary VIOOH Operations has detected an issue with loading the Campaign Management page within VIOOH Trading Manager Next Actions VIOOH Technical Teams are actively working on resolving this issue at this time Next Update: Wednesday 11th March 13:00 UTC

  2. investigating Mar 11, 2026, 12:59 PM UTC

    Incident Summary VIOOH Operations detected an issue with loading the Campaign Management and Deal Management, pages within VIOOH Trading Manager application. Incident Update Technical teams are engaged on a bridge call at this time, conducting activities to troubleshoot the issue being experienced and restore full service. Next Actions - VIOOH Technical Teams are actively working on resolving this issue at this time - Following return to normal service, a period of performance & health monitoring will be be undertaken. Next Update: Wednesday 11th March 2026 14:00 UTC

  3. investigating Mar 11, 2026, 02:00 PM UTC

    Incident Summary VIOOH Operations detected an issue with loading the Campaign Management and Deal Management, pages within VIOOH Trading Manager application. Incident Update Technical teams remain engaged on a bridge call at this time, conducting activities to restore full service. Partial recovery for Content Management, which is loading again. Actions are ongoing at this time to restore full service to the application as soon as possible. Next Actions VIOOH Technical Teams are actively working on resolving this issue at this time Following return to normal service, a period of performance & health monitoring will be be undertaken. Next Update: Wednesday 11th March 2026 15:00 UTC

  4. investigating Mar 11, 2026, 03:05 PM UTC

    Incident Summary VIOOH Operations detected an issue with loading the Campaign Management page within VIOOH Trading Manager application. Incident Update Technical teams remain engaged on a bridge call at this time, conducting activities to restore full service. Partial recovery for Content Management, which is loading again, intermittent service experience continues for Deal Management. Actions are ongoing at this time to restore full service to the application as soon as possible. Next Actions VIOOH technical teams are actively working on resolving this issue at this time. Following return to normal service, a period of performance & health monitoring will be be undertaken. Next Update: Wednesday 11th March 2026 16:00 UTC

  5. investigating Mar 11, 2026, 03:20 PM UTC

    Incident Summary VIOOH Operations detected an issue with loading the Campaign Management page within VIOOH Trading Manager application. Incident Update Technical teams have conducted a series of activities to restore full service. From approximately 15:05 UTC, no further application issues have been identified with the loading of data into Campaign Management, and tests confirm that normal service has been restored. Performance and health monitoring will continue for the next 2 hours, with additional monitoring added to our cloud infrastructure to notify of any change in behaviour. Next Actions VIOOH Operations are now undertaking a period of performance & health monitoring on key services and components. Next Update: Wednesday 11th March 2026 17:30 UTC

  6. resolved Mar 11, 2026, 05:10 PM UTC

    Incident Summary VIOOH Operations detected an issue with loading the Campaign Management page within VIOOH Trading Manager application. Incident Resolution Technical teams conducted a series of activities to restore full service. Performance and health monitoring continued for 2 hours after resolution, additional monitoring has also been added to our cloud infrastructure to notify of any change in behaviour. From approximately 15:05 UTC, no further application issues have been identified with the loading of data into Campaign Management, and tests confirm that normal service has been restored, bringing us back to normal operations. We apologise for any inconvenience caused by this issue, if you have any further questions please do contact us via The Client Support Portal