Verisk Outage History

Verisk had 16 outages in the last 2 years totaling 278h 2m of downtime — averaging 0.7 incidents per month.

There were 16 Verisk outages since July 15, 2025 totaling 278h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.verisk.com

Minor June 12, 2026

Resolved: Delays in receiving responses in AFA ClaimSearch

Detected by Pingoru: Jun 12, 2026, 04:50 PM UTC
Resolved: Jun 12, 2026, 09:05 PM UTC
Duration: 4h 15m

Affected: Claims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XML

Timeline · 5 updates

investigating Jun 12, 2026, 04:50 PM UTC

We are currently investigating this issue: we apologize for any inconvenience
monitoring Jun 12, 2026, 05:40 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Jun 12, 2026, 05:41 PM UTC

We are continuing to monitor for any further issues.
monitoring Jun 12, 2026, 06:03 PM UTC

We are continuing to monitor for any further issues.
resolved Jun 12, 2026, 09:05 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

Investigating: Match Reports May Be Experiencing Delays

Detected by Pingoru: Jun 03, 2026, 08:39 PM UTC
Resolved: Jun 04, 2026, 01:17 AM UTC
Duration: 4h 38m

Affected: ClaimSearch WebsiteClaimSearch Match Report

Timeline · 2 updates

investigating Jun 03, 2026, 08:39 PM UTC

Investigating: ClaimSearch Web match reports may be experience delays in posting to the website. We are currently investigating the issue. We apologize for any inconvenience and delays this may cause your processing.
resolved Jun 04, 2026, 01:17 AM UTC

The potential delays with ClaimSearch Web match reports issue has been resolved. We apologize for any inconvenience

Read the full incident report →

Notice May 22, 2026

Resolved: Claims Page May Experience Some Delays

Detected by Pingoru: May 22, 2026, 03:13 PM UTC
Resolved: May 26, 2026, 07:46 PM UTC
Duration: 4d 4h

Affected: Claim ScoringProvider Scoring

Timeline · 5 updates

identified May 22, 2026, 03:13 PM UTC

Claims Page may be experiencing some delays. If you run into an error, please clear your cache and refresh the page. We appreciate your patience as we work through resolution.
identified May 22, 2026, 03:14 PM UTC

We are continuing to work on a fix for this issue.
identified May 22, 2026, 03:20 PM UTC

We are continuing to work on a fix for this issue.
identified May 22, 2026, 03:28 PM UTC

We are continuing to work on a fix for this issue.
resolved May 26, 2026, 07:46 PM UTC

This incident has been resolved.

Read the full incident report →

Notice April 16, 2026

Resolved : Data was not fully displaying in the Provider page/scorecard

Detected by Pingoru: Apr 16, 2026, 01:52 PM UTC
Resolved: Apr 16, 2026, 01:52 PM UTC
Duration: —

Affected: Provider Scoring

Timeline · 1 update

resolved Apr 16, 2026, 01:52 PM UTC

This issue has been resolved. The Providers Page and Scorecard experienced a data load issue yesterday. We resolved the issue however data has not completed loading into the Providers Page and Scorecard, and will finish within the next few hours. Due to this, users may experience temporary incompleteness in their data within the two pages. Provider Scoring Insights is fully functional, and can leveraged as a workaround. We apologize for any inconvenience

Read the full incident report →

Notice March 16, 2026

Resolved: Provider Scoring - No new data since Friday, March 13

Detected by Pingoru: Mar 16, 2026, 01:25 PM UTC
Resolved: Mar 18, 2026, 02:01 PM UTC
Duration: 2d

Affected: Provider Scoring

Timeline · 2 updates

identified Mar 16, 2026, 01:25 PM UTC

The Provider Scoring Service is operational but displayed data may not be up to date. We are currently working to resolve this issue. We apologize for any inconvenience.
resolved Mar 18, 2026, 02:01 PM UTC

This incident has been resolved. All data in Provider Scoring Insights is up to date. We apologize for any inconvenience.

Read the full incident report →

Major January 20, 2026

Resolved: ClaimSearch Web Login may be unavailable for some users

Detected by Pingoru: Jan 20, 2026, 05:42 PM UTC
Resolved: Jan 20, 2026, 09:47 PM UTC
Duration: 4h 4m

Affected: ClaimSearch Website

Timeline · 3 updates

investigating Jan 20, 2026, 05:42 PM UTC

We are investigating an issue with ClaimSearch Login. Some users may be unable to login. We thank you for your patience while we investigate this issue.
monitoring Jan 20, 2026, 07:06 PM UTC

Monitoring: A fix has been implemented and we are monitoring the ClaimSearch Services. We apologize for any inconvenience
resolved Jan 20, 2026, 09:47 PM UTC

The incident with ClaimSearch Web Login has been resolved. We apologize for any inconvenience.

Read the full incident report →

Notice January 14, 2026

Resolved: Potential delay in NCIC Recovery - Active theft notifications

Detected by Pingoru: Jan 14, 2026, 03:03 PM UTC
Resolved: Jan 15, 2026, 08:56 PM UTC
Duration: 1d 5h

Affected: NICB

Timeline · 2 updates

monitoring Jan 14, 2026, 03:03 PM UTC

We are monitoring a delay in processing messages received from the NCIC. This may cause delays for ClaimSearch records getting updated with the accurate NCIC status.
resolved Jan 15, 2026, 08:56 PM UTC

Resolved: All ClaimSearch records will now reflect an accurate NCIC Status. We apologize for any inconvenience

Read the full incident report →

Major November 19, 2025

Resolved: AFA ClaimSearch Login Issues

Detected by Pingoru: Nov 19, 2025, 03:12 PM UTC
Resolved: Nov 19, 2025, 03:31 PM UTC
Duration: 18m

Affected: ClaimSearch Website

Timeline · 2 updates

investigating Nov 19, 2025, 03:12 PM UTC

We are currently investigating an issue with ClaimSearch Login. We apologize for any inconvenience
resolved Nov 19, 2025, 03:31 PM UTC

This incident has been resolved. Thank you for your patience during this outage. We apologize for any inconvenience.

Read the full incident report →

Major November 18, 2025

Resolved: Research Hub - Some Searches in Research Hub are temporarily unavailable

Detected by Pingoru: Nov 18, 2025, 02:47 PM UTC
Resolved: Nov 18, 2025, 03:21 PM UTC
Duration: 33m

Affected: Research Hub

Timeline · 2 updates

investigating Nov 18, 2025, 02:47 PM UTC

We are currently investigating the unavailability of some searches within Research Hub. We apologize for any inconvenience
resolved Nov 18, 2025, 03:21 PM UTC

This incident has been resolved. We apologize for any inconvenience

Read the full incident report →

Minor November 7, 2025

Resolved: We are experiencing degraded performance on an intermittent basis with some AFA ClaimSearch Services

Detected by Pingoru: Nov 07, 2025, 04:13 PM UTC
Resolved: Nov 07, 2025, 05:59 PM UTC
Duration: 1h 45m

Affected: ClaimSearch WebsiteClaims Reporting - Web SubmissionResearch Hub

Timeline · 3 updates

investigating Nov 07, 2025, 04:13 PM UTC

We apologize for the inconvenience. We are working to identify and resolve this issue.
investigating Nov 07, 2025, 04:58 PM UTC

We have implemented a fix for the Degraded Performance with ClaimSearch Login and the other services impacted. We apologize for any inconvenience. We are actively monitoring to insure service stability.
resolved Nov 07, 2025, 05:59 PM UTC

This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Resolved: Some of the AntiFraud Analytics applications are experiencing intermittent downtime. The Casualty Solutions applications continue to function as expected.

Detected by Pingoru: Oct 20, 2025, 03:59 PM UTC
Resolved: Oct 21, 2025, 01:32 PM UTC
Duration: 21h 32m

Affected: ClaimSearch WebsiteDiscovery NavigatorClaimSearch Match ReportClaims InquiryClaims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XMLNICBwcPrism

Timeline · 17 updates

Read the full incident report →

Minor August 19, 2025

RESOLVED: ClaimSearch Match and/or Error Reports returned via SFTP may be delayed for some customers

Detected by Pingoru: Aug 19, 2025, 05:25 PM UTC
Resolved: Aug 20, 2025, 06:53 PM UTC
Duration: 1d 1h

Affected: Claims Reporting - Integrated Submission - FTP

Timeline · 3 updates

investigating Aug 19, 2025, 05:25 PM UTC

We are currently investigating this issue. We apologize for any inconvenience
monitoring Aug 19, 2025, 11:26 PM UTC

We have identified the issue and are working through any backlog. We are monitoring all transmissions for validity. Thank you for your patience and we apologize for any inconvenience.
resolved Aug 20, 2025, 06:53 PM UTC

RESOLVED: If your company did not receive an FTP Match Response File (CSUSUFOT) yesterday, the file was posted at this morning with an 8/19 date stamp. Today's files were also posted as expected. You may need to run an extra pick-up job to pick up both files. We apologize for any inconvenience

Read the full incident report →

Minor August 5, 2025

Resolved: Liveboards within ClaimSearch Insights are returning Null results

Detected by Pingoru: Aug 05, 2025, 02:40 PM UTC
Resolved: Aug 05, 2025, 10:23 PM UTC
Duration: 7h 42m

Affected: ClaimSearch Insights (Dashboards)

Timeline · 3 updates

investigating Aug 05, 2025, 02:40 PM UTC

This issue is actively being investigated. Thank you for your patience.
identified Aug 05, 2025, 03:56 PM UTC

The issue has been identified and a fix is being implemented. Thank you for your patience and we apologize for any inconvenience.
resolved Aug 05, 2025, 10:23 PM UTC

This incident is resolved - thank you for your patience and we apologize for any inconvenience

Read the full incident report →

Minor July 30, 2025

Resolved: Customers may experience potential delays with XML and VCS responses

Detected by Pingoru: Jul 30, 2025, 03:23 PM UTC
Resolved: Jul 30, 2025, 10:22 PM UTC
Duration: 6h 59m

Affected: Claims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XML

Timeline · 3 updates

investigating Jul 30, 2025, 03:23 PM UTC

We are currently investigating an issue delaying Claims Processing. These issues started last evening. We apologize for any inconvenience.
identified Jul 30, 2025, 05:49 PM UTC

We have identified the issue and are working on implementing a fix. Once the fix is implemented we need to process through the backlog. We do apologize for any inconvenience, and thank you for your continued patience.
resolved Jul 30, 2025, 10:22 PM UTC

This incident was resolved as of 4:30 PM ET. We apologize for any inconvenience

Read the full incident report →

Minor July 28, 2025

Resolved: ClaimSearch Research Hub Vehicle Sightings Searches are currently unavailable

Detected by Pingoru: Jul 28, 2025, 03:08 PM UTC
Resolved: Jul 28, 2025, 04:34 PM UTC
Duration: 1h 25m

Affected: Research Hub

Timeline · 3 updates

investigating Jul 28, 2025, 03:08 PM UTC

We are currently investigating this issue. We apologize for any inconvenience.
monitoring Jul 28, 2025, 03:41 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 28, 2025, 04:34 PM UTC

This incident has been resolved. We apologize for any inconvenience

Read the full incident report →

Minor July 15, 2025

Resolved: Users may experience potential delays with XML and VCS responses

Detected by Pingoru: Jul 15, 2025, 06:20 PM UTC
Resolved: Jul 16, 2025, 02:36 PM UTC
Duration: 20h 16m

Affected: Claims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XML

Timeline · 4 updates

identified Jul 15, 2025, 06:20 PM UTC

XML Responses will be delayed up to 30 minutes. Our technical teams have identified the issue, and is implementing a solution to fully restore service - We apologize for any inconvenience.
monitoring Jul 15, 2025, 06:51 PM UTC

A fix has been implemented and queue depth is coming down. We will continue to monitor and send an update when all queues have been cleared. We apologize for any inconvenience
monitoring Jul 15, 2025, 08:34 PM UTC

We are continuing to monitor for any further issues.
resolved Jul 16, 2025, 02:36 PM UTC

This incident has been resolved.

Read the full incident report →