Verisk incident
Resolved: Non-federated users experienced intermittent login issues with the ClaimSearch website.
Verisk experienced a critical incident on July 24, 2026 affecting ClaimSearch Website, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 04:47 PM UTC
Our technical teams, along with the AWS vendor, are actively troubleshooting the issue to identify the root cause. We appreciate your patience and understanding while we work to resolve it as quickly as possible.
- monitoring Jul 24, 2026, 05:46 PM UTC
Our technical teams have identified the cause of the high system load and have deployed a fix. ClaimSearch website logins are now functioning normally. We will continue to monitor the application's stability to ensure the issue has been fully resolved.
- resolved Jul 24, 2026, 06:00 PM UTC
The incident has been resolved, and the affected services are operating normally. Thank you for your patience and understanding throughout this incident.