Verisk incident

Resolved: Missing FTP ClaimSearch Match/Error Files

Minor Resolved View vendor source →

Verisk experienced a minor incident on September 28, 2026 affecting ClaimSearch Match Report and Claims Reporting - Integrated Submission - FTP, lasting 5h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 01:57 PM UTC
Resolved
Sep 28, 2026, 07:15 PM UTC
Duration
5h 18m
Detected by Pingoru
Sep 28, 2026, 01:57 PM UTC

Affected components

ClaimSearch Match ReportClaims Reporting - Integrated Submission - FTP

Update timeline

  1. investigating Sep 28, 2026, 01:57 PM UTC

    We are investigating an issue where ClaimSearch FTP Match and Error files have not been generated since September 26. Our teams are actively investigating and working to restore normal file processing. We will provide further updates as they become available.

  2. investigating Sep 28, 2026, 06:28 PM UTC

    We are continuing to process remaining files from 09/26 and 09/27 at this time.

  3. resolved Sep 28, 2026, 07:15 PM UTC

    All missing ClaimSearch Match and Error files received through FTP have now been successfully processed. The issue is fully resolved, and normal file processing has resumed. Thank you for your patience and understanding while our teams worked to resolve this issue.