Verisk incident

Resolved: Degraded performance affecting NCIC discrepancies in ClaimSearch

Minor Resolved View vendor source →

Verisk experienced a minor incident on September 3, 2026 affecting NICB, lasting 7h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 02:07 PM UTC
Resolved
Sep 03, 2026, 09:41 PM UTC
Duration
7h 33m
Detected by Pingoru
Sep 03, 2026, 02:07 PM UTC

Affected components

NICB

Update timeline

  1. identified Sep 03, 2026, 02:07 PM UTC

    We are working to restore NCIC discrepancies in ClaimSearch, our team is fully engaged in resolving the issue.

  2. identified Sep 03, 2026, 03:19 PM UTC

    Our teams are continuing to restore NCIC discrepancies in ClaimSearch. We appreciate your patience while we continue to resolve the issue.

  3. identified Sep 03, 2026, 04:43 PM UTC

    Developers are currently working to correct the status mismatch from 9/1 and 9/2. We appreciate your patience as we work to resolve this issue.

  4. identified Sep 03, 2026, 06:16 PM UTC

    Developers are currently working through updating the status. Once it is complete, another sync will be completed to update. The current Estimated Time for completion is 3-4 hours

  5. identified Sep 03, 2026, 07:22 PM UTC

    Developers are currently still running the process to update the status. The ETA remains 2-3 hours at this time.

  6. identified Sep 03, 2026, 08:42 PM UTC

    The status updates have been completed. Developers are currently running a sync at this point to complete the fix. The ETA for this sync is around 1 hour.

  7. resolved Sep 03, 2026, 09:41 PM UTC

    The Monthly Sync has been completed and the issue is currently resolved.