Verisk incident
Resolved: Customers may experience potential delays with XML and VCS responses
Verisk experienced a minor incident on July 18, 2025 affecting Claims Reporting - Integrated Submission - XML, lasting 5h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2025, 04:53 PM UTC
XML Responses may be delayed. Our technical teams have identified the issue, and is implementing a solution to fully restore service - We apologize for any inconvenience.
- investigating Jul 18, 2025, 06:02 PM UTC
A fix has been implemented and we are currently monitoring our queue depths. We will continue to monitor and send an update when all queues have been cleared. We apologize for any inconvenience
- monitoring Jul 18, 2025, 06:49 PM UTC
A fix has been implemented and queue depth is coming down. We are actively monitoring and will send an update when all queues have been cleared. We apologize for any inconvenience
- resolved Jul 18, 2025, 10:19 PM UTC
This incident has been resolved. Thank you for your patience.