- Detected by Pingoru
- Sep 28, 2026, 01:57 PM UTC
- Resolved
- Sep 28, 2026, 07:15 PM UTC
- Duration
- 5h 18m
Affected: ClaimSearch Match ReportClaims Reporting - Integrated Submission - FTP
Timeline · 3 updates
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investigating Sep 28, 2026, 01:57 PM UTC
We are investigating an issue where ClaimSearch FTP Match and Error files have not been generated since September 26. Our teams are actively investigating and working to restore normal file processing. We will provide further updates as they become available.
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investigating Sep 28, 2026, 06:28 PM UTC
We are continuing to process remaining files from 09/26 and 09/27 at this time.
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resolved Sep 28, 2026, 07:15 PM UTC
All missing ClaimSearch Match and Error files received through FTP have now been successfully processed. The issue is fully resolved, and normal file processing has resumed. Thank you for your patience and understanding while our teams worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2026, 02:40 PM UTC
- Resolved
- Sep 26, 2026, 01:42 PM UTC
- Duration
- 23h 2m
Affected: ClaimSearch Insights (Dashboards)
Timeline · 4 updates
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monitoring Sep 25, 2026, 02:40 PM UTC
ClaimSearch Insights experienced a brief outage overnight, which was resolved this morning. As a result, some Live-boards may show data up to two days behind. We expect all data to be fully up in the next two hours. We apologise for the inconvenience and appreciate your patience
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monitoring Sep 25, 2026, 04:18 PM UTC
The data restoration process is still in progress. We expect all data to be fully available in ClaimSearch Insights by tomorrow morning. We sincerely regret the disruption and appreciate your patience as we work to complete the restoration.
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monitoring Sep 26, 2026, 01:37 PM UTC
The data restoration is complete. All data is now available in ClaimSearch Insights, and the affected dashboards and Liveboards are working as expected. Thank you for your patience.
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resolved Sep 26, 2026, 01:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 24, 2026, 12:37 PM UTC
- Resolved
- Sep 24, 2026, 01:09 PM UTC
- Duration
- 32m
Affected: ClaimSearch Website
Timeline · 3 updates
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investigating Sep 24, 2026, 12:30 PM UTC
We're actively investigating the ClaimSearch login disruption and appreciate your patience as we work to identify the root cause.
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monitoring Sep 24, 2026, 12:37 PM UTC
Our technical teams identified the cause of the issue and determined that it was related to a recent change. The team rolled back the change to restore the affected services and resolve the issue. We're diligently overseeing system stability following the ClaimSearch Login to prevent any recurrence.
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resolved Sep 24, 2026, 01:09 PM UTC
Service has been fully restored for ClaimSearch login. We appreciate your patience during this time.
Read the full incident report →
- Detected by Pingoru
- Sep 14, 2026, 01:54 PM UTC
- Resolved
- Sep 14, 2026, 04:54 PM UTC
- Duration
- 2h 59m
Affected: ClaimSearch Insights (Dashboards)
Timeline · 4 updates
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investigating Sep 14, 2026, 01:54 PM UTC
Verisk Tech Teams are actively working on to reload the missing data
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identified Sep 14, 2026, 02:57 PM UTC
The data has been updated for the Claim Scoring and AF1 Government Liveboards. The technical teams are currently loading the required data to resolve access issues affecting the COM Dashboard and UF Errors. Thank you for your patience.
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identified Sep 14, 2026, 04:09 PM UTC
The data load to resolve the access issues is approximately 75% complete. Our technical teams are closely monitoring progress and working to restore access for all affected users.
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resolved Sep 14, 2026, 04:54 PM UTC
The data load has been successfully completed, and all previously reported access issues have been resolved. The technical teams have verified that the affected dashboards and liveboards are accessible and functioning as expected. Thank you for your patience while we worked to restore full access.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 02:07 PM UTC
- Resolved
- Sep 03, 2026, 09:41 PM UTC
- Duration
- 7h 33m
Affected: NICB
Timeline · 7 updates
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identified Sep 03, 2026, 02:07 PM UTC
We are working to restore NCIC discrepancies in ClaimSearch, our team is fully engaged in resolving the issue.
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identified Sep 03, 2026, 03:19 PM UTC
Our teams are continuing to restore NCIC discrepancies in ClaimSearch. We appreciate your patience while we continue to resolve the issue.
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identified Sep 03, 2026, 04:43 PM UTC
Developers are currently working to correct the status mismatch from 9/1 and 9/2. We appreciate your patience as we work to resolve this issue.
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identified Sep 03, 2026, 06:16 PM UTC
Developers are currently working through updating the status. Once it is complete, another sync will be completed to update. The current Estimated Time for completion is 3-4 hours
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identified Sep 03, 2026, 07:22 PM UTC
Developers are currently still running the process to update the status. The ETA remains 2-3 hours at this time.
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identified Sep 03, 2026, 08:42 PM UTC
The status updates have been completed. Developers are currently running a sync at this point to complete the fix. The ETA for this sync is around 1 hour.
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resolved Sep 03, 2026, 09:41 PM UTC
The Monthly Sync has been completed and the issue is currently resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 17, 2026, 01:18 PM UTC
- Resolved
- Aug 17, 2026, 06:30 PM UTC
- Duration
- 5h 12m
Affected: ClaimSearch Insights (Dashboards)
Timeline · 4 updates
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investigating Aug 17, 2026, 01:18 PM UTC
You may be experiencing an unexpected loss of access or issues with your insights profile. This is actively being looked into and resolved by our team. We will provide regular progress updates as we look to resolve this issue. We apologize for any inconvenience this may have caused, and appreciate your patience.
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investigating Aug 17, 2026, 04:32 PM UTC
Our Technical team has identified the cause and is working to resolve the access issues through a data update. The ETA to complete the data upload and resolve the issue is within the next two hours. Thank you for your patience.
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identified Aug 17, 2026, 05:51 PM UTC
Our Technical team has restored access for 75% of the users for ClaimSearch Insights and is actively working to restore access for the remaining users. We expect access to be fully restored within the next hour.
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resolved Aug 17, 2026, 06:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 04:47 PM UTC
- Resolved
- Jul 24, 2026, 06:00 PM UTC
- Duration
- 1h 13m
Affected: ClaimSearch Website
Timeline · 3 updates
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investigating Jul 24, 2026, 04:47 PM UTC
Our technical teams, along with the AWS vendor, are actively troubleshooting the issue to identify the root cause. We appreciate your patience and understanding while we work to resolve it as quickly as possible.
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monitoring Jul 24, 2026, 05:46 PM UTC
Our technical teams have identified the cause of the high system load and have deployed a fix. ClaimSearch website logins are now functioning normally. We will continue to monitor the application's stability to ensure the issue has been fully resolved.
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resolved Jul 24, 2026, 06:00 PM UTC
The incident has been resolved, and the affected services are operating normally. Thank you for your patience and understanding throughout this incident.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2026, 06:47 PM UTC
- Resolved
- Jul 23, 2026, 09:03 PM UTC
- Duration
- 2h 16m
Affected: ClaimSearch Website
Timeline · 5 updates
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investigating Jul 23, 2026, 06:47 PM UTC
We're actively investigating the disruption with ClaimSearch webiste and appreciate your patience as we work to identify the root cause.
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investigating Jul 23, 2026, 08:10 PM UTC
Our technical teams are actively working to increase the capacity of the application servers to improve system performance. Thank you for your patience and understanding.
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monitoring Jul 23, 2026, 08:35 PM UTC
Application response times have returned to normal. Our technical teams are actively monitoring the application to ensure services remain stable. Thank you for your patience.
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monitoring Jul 23, 2026, 08:36 PM UTC
We've identified the cause for the ClaimSearch website disruption and are actively working on implementing a solution.
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resolved Jul 23, 2026, 09:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 06:29 PM UTC
- Resolved
- Jul 16, 2026, 06:45 PM UTC
- Duration
- 16m
Affected: ClaimSearch Website
Timeline · 2 updates
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monitoring Jul 16, 2026, 06:29 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 16, 2026, 06:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2026, 04:50 PM UTC
- Resolved
- Jun 12, 2026, 09:05 PM UTC
- Duration
- 4h 15m
Affected: Claims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XML
Timeline · 5 updates
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investigating Jun 12, 2026, 04:50 PM UTC
We are currently investigating this issue: we apologize for any inconvenience
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monitoring Jun 12, 2026, 05:40 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jun 12, 2026, 05:41 PM UTC
We are continuing to monitor for any further issues.
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monitoring Jun 12, 2026, 06:03 PM UTC
We are continuing to monitor for any further issues.
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resolved Jun 12, 2026, 09:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 08:39 PM UTC
- Resolved
- Jun 04, 2026, 01:17 AM UTC
- Duration
- 4h 38m
Affected: ClaimSearch WebsiteClaimSearch Match Report
Timeline · 2 updates
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investigating Jun 03, 2026, 08:39 PM UTC
Investigating: ClaimSearch Web match reports may be experience delays in posting to the website. We are currently investigating the issue. We apologize for any inconvenience and delays this may cause your processing.
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resolved Jun 04, 2026, 01:17 AM UTC
The potential delays with ClaimSearch Web match reports issue has been resolved. We apologize for any inconvenience
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 03:13 PM UTC
- Resolved
- May 26, 2026, 07:46 PM UTC
- Duration
- 4d 4h
Affected: Claim ScoringProvider Scoring
Timeline · 5 updates
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identified May 22, 2026, 03:13 PM UTC
Claims Page may be experiencing some delays. If you run into an error, please clear your cache and refresh the page. We appreciate your patience as we work through resolution.
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identified May 22, 2026, 03:14 PM UTC
We are continuing to work on a fix for this issue.
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identified May 22, 2026, 03:20 PM UTC
We are continuing to work on a fix for this issue.
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identified May 22, 2026, 03:28 PM UTC
We are continuing to work on a fix for this issue.
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resolved May 26, 2026, 07:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 01:52 PM UTC
- Resolved
- Apr 16, 2026, 01:52 PM UTC
- Duration
- —
Affected: Provider Scoring
Timeline · 1 update
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resolved Apr 16, 2026, 01:52 PM UTC
This issue has been resolved. The Providers Page and Scorecard experienced a data load issue yesterday. We resolved the issue however data has not completed loading into the Providers Page and Scorecard, and will finish within the next few hours. Due to this, users may experience temporary incompleteness in their data within the two pages. Provider Scoring Insights is fully functional, and can leveraged as a workaround. We apologize for any inconvenience
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 01:25 PM UTC
- Resolved
- Mar 18, 2026, 02:01 PM UTC
- Duration
- 2d
Affected: Provider Scoring
Timeline · 2 updates
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identified Mar 16, 2026, 01:25 PM UTC
The Provider Scoring Service is operational but displayed data may not be up to date. We are currently working to resolve this issue. We apologize for any inconvenience.
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resolved Mar 18, 2026, 02:01 PM UTC
This incident has been resolved. All data in Provider Scoring Insights is up to date. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Jan 20, 2026, 05:42 PM UTC
- Resolved
- Jan 20, 2026, 09:47 PM UTC
- Duration
- 4h 4m
Affected: ClaimSearch Website
Timeline · 3 updates
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investigating Jan 20, 2026, 05:42 PM UTC
We are investigating an issue with ClaimSearch Login. Some users may be unable to login. We thank you for your patience while we investigate this issue.
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monitoring Jan 20, 2026, 07:06 PM UTC
Monitoring: A fix has been implemented and we are monitoring the ClaimSearch Services. We apologize for any inconvenience
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resolved Jan 20, 2026, 09:47 PM UTC
The incident with ClaimSearch Web Login has been resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 03:03 PM UTC
- Resolved
- Jan 15, 2026, 08:56 PM UTC
- Duration
- 1d 5h
Affected: NICB
Timeline · 2 updates
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monitoring Jan 14, 2026, 03:03 PM UTC
We are monitoring a delay in processing messages received from the NCIC. This may cause delays for ClaimSearch records getting updated with the accurate NCIC status.
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resolved Jan 15, 2026, 08:56 PM UTC
Resolved: All ClaimSearch records will now reflect an accurate NCIC Status. We apologize for any inconvenience
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 03:12 PM UTC
- Resolved
- Nov 19, 2025, 03:31 PM UTC
- Duration
- 18m
Affected: ClaimSearch Website
Timeline · 2 updates
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investigating Nov 19, 2025, 03:12 PM UTC
We are currently investigating an issue with ClaimSearch Login. We apologize for any inconvenience
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resolved Nov 19, 2025, 03:31 PM UTC
This incident has been resolved. Thank you for your patience during this outage. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 02:47 PM UTC
- Resolved
- Nov 18, 2025, 03:21 PM UTC
- Duration
- 33m
Affected: Research Hub
Timeline · 2 updates
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investigating Nov 18, 2025, 02:47 PM UTC
We are currently investigating the unavailability of some searches within Research Hub. We apologize for any inconvenience
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resolved Nov 18, 2025, 03:21 PM UTC
This incident has been resolved. We apologize for any inconvenience
Read the full incident report →
- Detected by Pingoru
- Nov 07, 2025, 04:13 PM UTC
- Resolved
- Nov 07, 2025, 05:59 PM UTC
- Duration
- 1h 45m
Affected: ClaimSearch WebsiteClaims Reporting - Web SubmissionResearch Hub
Timeline · 3 updates
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investigating Nov 07, 2025, 04:13 PM UTC
We apologize for the inconvenience. We are working to identify and resolve this issue.
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investigating Nov 07, 2025, 04:58 PM UTC
We have implemented a fix for the Degraded Performance with ClaimSearch Login and the other services impacted. We apologize for any inconvenience. We are actively monitoring to insure service stability.
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resolved Nov 07, 2025, 05:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 03:59 PM UTC
- Resolved
- Oct 21, 2025, 01:32 PM UTC
- Duration
- 21h 32m
Affected: ClaimSearch WebsiteDiscovery NavigatorClaimSearch Match ReportClaims InquiryClaims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XMLNICBwcPrism
Timeline · 17 updates
Read the full incident report →
