University System of Georgia Outage History
University System of Georgia is up right nowPingoru has recorded 78 incidents for University System of Georgia: 73 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 68 of 720 (9%) |
| May 2026 | 7 | 264 of 744 (35%) |
| June 2026 | 6 | 227 of 720 (32%) |
| July 2026 | 7 | 205 of 744 (28%) |
| August 2026 | 8 | 392 of 744 (53%) |
| September 2026 | 9 | 171 of 720 (24%) |
| October 2026 | 4 | 91 of 592 (15%) |
Incidents, newest first
Critical June 17, 2026 Network Outage - Columbus State University 1d 10h Columbus State University, Columbus State University (XPROD)
Started Jun 17, 2026, 05:10 AM UTC· resolved Jun 18, 2026, 04:06 PM UTC
- identified Jun 17, 2026, 05:10 AM UTC
Communications Consulting Group (CCG) is reporting two fiber breaks affecting Columbus State University. The link toward Buena Vista and Lagrange are both down. AGA has been contacted and they are investigating. Updates will be posted here as they become available.
- identified Jun 17, 2026, 05:30 AM UTC
Columbus State University is down, and the protect path for all of the sites South of Atlanta are down. AGA has reached out to the underlying fiber vendor and they are investigating. Updates will be posted here as they become available.
- identified Jun 17, 2026, 12:02 PM UTC
A tech was dispatched to Newnan to troubleshoot the issue. CCG has escalated the ticket with AGA NOC.
- monitoring Jun 17, 2026, 12:54 PM UTC
Communications Consulting Group (CCG) is reporting that service has been restored at Columbus State University. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Jun 18, 2026, 04:06 PM UTC
After monitoring the situation, Network Support Services (NSS) has confirmed the stability of network access at Columbus State University. The system should continue operating normally. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Notice June 16, 2026 Axiom Issue Reported 8d Fort Valley State University, Georgia Southern University
Started Jun 16, 2026, 02:18 PM UTC· resolved Jun 24, 2026, 02:31 PM UTC
- investigating Jun 16, 2026, 02:18 PM UTC
Information Technology Services (ITS) is currently investigating issues with Axiom related to scheduled Production maintenance. Affected users may encounter a status page when attempting to access Axiom in Production due to services being disabled while troubleshooting is in progress. Additional information will be posted as updates become available. Components affected: -Fort Valley State University -Georgia Southern University
- identified Jun 17, 2026, 06:21 PM UTC
Axiom services have been enabled for the affected institutions, allowing users to successfully log in. Automation and other functionality remain disabled while work continues with the vendor. Testing is underway to verify that the institutions' Axiom sources are functioning as designed. Additional information will be posted as updates become available.
- monitoring Jun 18, 2026, 06:29 PM UTC
Access to all Axiom sources have been restored. Automation will only be enabled after Axiom users at the affected institutions verify the functionality. ITS will monitor these activities.
- resolved Jun 24, 2026, 02:31 PM UTC
Axiom functionality has been verified and is operating normally.
Notice June 10, 2026 Brightspace Community and ASC Homepage - Unavailable - Resolved – GeorgiaVIEW Online Learning Environment (QPROD), GeorgiaVIEW Online Learning Environment (XPROD), Augusta University, Georgia Southern University
Started Jun 10, 2026, 12:28 PM UTC· resolved Jun 10, 2026, 12:28 PM UTC
- resolved Jun 10, 2026, 12:28 PM UTC
Current Status: June 10, 2026, 2:29 a.m. (EST) - The issue has been resolved, and service has been restored. Approximate Window of Impact: Start Time: June 10, 2026, 1:24 a.m. (EST) End Time: June 10, 2026, 2:22 a.m. (EST) Event Initiator: Vendor has not provided root cause at this time. Recovery/Preventative Measures: Root cause is unknown at this time. We sincerely apologize for the impact this disruption may have caused your organization.
Major May 26, 2026 GeorgiaBEST Banner Managed Services Issue Reported - Gordon State College 6h 46m Gordon State College
Started May 26, 2026, 01:44 PM UTC· resolved May 26, 2026, 08:31 PM UTC
- investigating May 26, 2026, 01:44 PM UTC
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing issues connecting to Ethos SSO. Additional information will be posted here when the issues are confirmed. Components Affected * GeorgiaBEST Banner Managed Services (Gordon State College)
- monitoring May 26, 2026, 02:05 PM UTC
Information Technology Services (ITS) has restored full functionality of Ethos access at Gordon State College. We will continue to monitor this system for stability. If you are still experiencing issues with access to Banner, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved May 26, 2026, 08:31 PM UTC
Information Technology Services (ITS) has confirmed that Ethos is functioning normally at this time. In the event that you experience any further issues with Ethos access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor May 18, 2026 Enterprise Data Management & Analytics: Business Intelligence and Analytics 8d 2h Business Intelligence & Analytics
Started May 18, 2026, 05:47 PM UTC· resolved May 26, 2026, 08:05 PM UTC
- identified May 18, 2026, 05:47 PM UTC
Earlier this morning, Microsoft notified customers of degraded service across their platform. Users may experience slowness or errors when loading dashboards or other Fabric objects. Microsoft updates can be found at https://support.fabric.microsoft.com/support/ This service impacts Enterprise Data Management and Analytics' Business Intelligence and Analytics
- identified May 18, 2026, 06:37 PM UTC
Microsoft PowerBI and Fabric are currently experiencing an outage. Users may not be able to access dashboards or other Fabric objects. Microsoft updates can be found at https://support.fabric.microsoft.com/support/ This service impacts Enterprise Data Management and Analytics' Business Intelligence and Analytics
- monitoring May 18, 2026, 07:53 PM UTC
Microsoft has reported partial recovery and is continuing to apply mitigations across platforms. Users may experience slowness or errors when loading dashboards or other Fabric objects. Microsoft updates can be found at https://support.fabric.microsoft.com/support/ This service impacts Enterprise Data Management and Analytics' Business Intelligence and Analytics
- resolved May 26, 2026, 08:05 PM UTC
Information Technology Services (ITS) has confirmed that Enterprise Data Management and Analytics' Business Intelligence and Analytics is functioning normally at this time. In the event that you experience any further issues with degraded service, please contact the USG Service Desk at [email protected] or 877-251-2644.
Major May 18, 2026 GeorgiaBEST Degree Works Managed Services Issue Reported - College of Coastal Georgia 2h 6m College of Coastal Georgia
Started May 18, 2026, 03:25 PM UTC· resolved May 18, 2026, 05:32 PM UTC
- investigating May 18, 2026, 03:25 PM UTC
Information Technology Services (ITS) is investigating reports that Degree Works Cloud Services are down for College of Coastal Georgia. Affected users may be experiencing issues with accessing Degree Works. Additional information will be posted here when it becomes available. Sites Affected: College of Coastal Georgia
- resolved May 18, 2026, 05:32 PM UTC
Information Technology Services (ITS) has confirmed the stability of access to GeorgiaBEST Managed Services Degree Works at College of Coastal Georgia. In the event that you experience any further issues with access to GeorgiaBEST Managed Services Degree Works, please contact the USG Service Desk at [email protected] or 877-251-2644.
Notice May 8, 2026 GeorgiaVIEW - Brightspace Issues Reported 4m GeorgiaVIEW Online Learning Environment (QPROD)
Started May 08, 2026, 01:59 PM UTC· resolved May 08, 2026, 02:03 PM UTC
- investigating May 08, 2026, 01:59 PM UTC
Information Technology Services (ITS) has been notified that Brightspace is unavailable. D2L is working to restore functionality as quickly as possible. Updates will be provided as they are available.
- monitoring May 08, 2026, 02:01 PM UTC
Between approximately 9:44 p.m. and 9:56 p.m. on Thursday, May 7, 2026, Brightspace was unavailable. Brightspace functionality has been restored, and Information Technology Services (ITS) is currently monitoring. In the event that you experience any further issues with access to with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.
- monitoring May 08, 2026, 02:02 PM UTC
Information Technology Services (ITS) has confirmed that Brightspace by D2L continues to function normally. Approximate Window of Impact: Start Time: 9:44 p.m. Thursday, May 7, 2026 End Time: 9:56 p.m. Thursday, May 7, 2026 In the event that you experience any further issues with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved May 08, 2026, 02:03 PM UTC
Information Technology Services (ITS) has confirmed that Brightspace by D2L continues to function normally. Approximate Window of Impact: Start Time: 9:44 p.m. Thursday, May 7, 2026 End Time: 9:56 p.m. Thursday, May 7, 2026 In the event that you experience any further issues with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.
- postmortem Jun 09, 2026, 07:46 PM UTC
Postmortem: D2L provided the full event summary for this incident, and it is posted in the GeorgiaVIEW Admin Community under the Sub Module " INC10023559 - Brightspace Issues Reported": [https://community.view.usg.edu/d2l/le/content/7601/viewContent/62278314/View](https://community.view.usg.edu/d2l/le/content/7601/viewContent/62278314/View)
Critical May 7, 2026 OneUSG Connect Issues Reported 1d 6h OneUSG Connect – Database, OneUSG Connect – Core Practitioner, OneUSG Connect – Employee and Manager Self-Service, OneUSG Connect- Careers Applicant Access
Started May 07, 2026, 11:52 AM UTC· resolved May 08, 2026, 06:12 PM UTC
- investigating May 07, 2026, 11:52 AM UTC
OneUSG Connect is experiencing an unexpected outage and is not available. We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available. If you have questions or concerns, please contact the USG Service Desk by email at [email protected]
- monitoring May 07, 2026, 12:48 PM UTC
OneUSG Connect Support has restored full functionality of access to OneUSG Connect. We will continue to monitor this system for stability. If you are still experiencing issues with access to OneUSG Connect, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved May 08, 2026, 06:12 PM UTC
After monitoring the situation, OneUSG Connect Support has confirmed the stability of OneUSG Connect. The system should continue operating normally. In the event that you experience any further issues with access to OneUSG Connect, please contact the USG Service Desk at [email protected] or 877-251-2644.
Major May 6, 2026 PeachNet Cloud Backup Issues Reported 22h 23m PeachNet Cloud Backup
Started May 06, 2026, 07:56 PM UTC· resolved May 07, 2026, 06:20 PM UTC
- investigating May 06, 2026, 07:56 PM UTC
Information Technology Services (ITS) is currently investigating reports of issues with PeachNet Cloud Backup. Affected users may be experiencing problems logging into Avamar. Backups are functioning normally, but Avamar login is unavailable. Additional information will be posted here as it becomes available.
- identified May 07, 2026, 01:58 PM UTC
We are continuing to work on a fix for this issue. Updates will be posted here as soon as they are available.
- resolved May 07, 2026, 06:20 PM UTC
Information Technology Services (ITS) has confirmed that PeachNet Cloud Backup is functioning normally at this time. In the event that you experience any further issues with PeachNet Cloud Backup, please contact the USG Service Desk at [email protected] or 877-251-2644.
Major May 5, 2026 Multi-Site DOE Outage - Comcast Last Mile 20h 41m GA DOE K-12 Network
Started May 05, 2026, 05:05 PM UTC· resolved May 06, 2026, 01:46 PM UTC
- investigating May 05, 2026, 05:05 PM UTC
Network Support Services (NSS) is reporting a multi-site DOE outage. ENA has engaged the last-mile provider. There is currently no ETR. Updates will be posted as they become available. Sites affected: - Bartow County Schools - Buford City Schools - Douglas County Schools - Gordon County Schools - Fulton County Schools - Clarke County Schools - Floyd County Schools Sites running at reduced capacity: - Cherokee County Schools - Clayton County Schools - Hall County Schools
- identified May 05, 2026, 06:50 PM UTC
This is a large-area outage on the Comcast network. Engineers arrived on site at 2:00 p.m. and are troubleshooting to resolve it. The underlying carrier has confirmed a fiber cut at 2505 Marietta Blvd in Atlanta, GA. The damage was caused by a third-party boring machine. At this time, fiber repair teams are actively on site assessing the situation and beginning restoration efforts.
- identified May 06, 2026, 01:39 AM UTC
Repair work is still in progress and technicians are not yet clear of the site. Crews remain on-site actively repairing damaged 216-count and 96-count fiber lines.
- resolved May 06, 2026, 01:46 PM UTC
Network Support Services (NSS) has confirmed that fiber repairs are completed, and we do not expect any further disruption. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Critical April 7, 2026 GeorgiaBEST Managed Services Issue Reported - Atlanta Metropolitan State College 20h 16m Atlanta Metropolitan State College
Started Apr 07, 2026, 05:51 PM UTC· resolved Apr 08, 2026, 02:07 PM UTC
- investigating Apr 07, 2026, 05:51 PM UTC
Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing issues connecting with Banner. Additional information will be posted here when the issues are confirmed. Sites Affected: Atlanta Metropolitan State College
- resolved Apr 08, 2026, 02:07 PM UTC
Information Technology Services (ITS) has confirmed the stability of access to GeorgiaBEST Managed Services at Atlanta Metropolitan State College. The system should continue operating normally. In the event that you experience any further issues with access to GeorgiaBEST Managed Services, please contact the USG Service Desk at [email protected] or 877-251-2644.
Notice April 2, 2026 D2L Impacting Event Notification - Brightspace Community and ASC Homepage 8h 26m GeorgiaVIEW Online Learning Environment (QPROD), GeorgiaVIEW Online Learning Environment (XPROD), Augusta University, Georgia Southern University
Started Apr 02, 2026, 03:50 AM UTC· resolved Apr 02, 2026, 12:16 PM UTC
- investigating Apr 02, 2026, 03:50 AM UTC
Information Technology Services (ITS) is currently investigating reports of impaired service disruptions with the Brightspace Community and ASC Homepage. We are investigating and will provide an update as soon as possible. Users at the following Institutions and organizations may be affected: USG QPROD Institutions: * Albany State University * Atlanta Metropolitan State College * Georgia College and State University * Georgia Gwinnett College * Georgia Highlands College * Gordon State College * Kennesaw State University * Savannah State University * South Georgia State College * University of Georgia * USG Training Initiatives * GeorgiaVIEW Community USG XPROD Institutions: * Abraham Baldwin Agricultural College * Clayton State University * College of Coastal Georgia * Columbus State University * Competency Based Education * Dalton State College * Fort Valley State University * Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) * Georgia Southern University * Georgia Southwestern State University * Georgia State University * Middle Georgia State University * University of North Georgia * University of West Georgia * USG Human Resources Office of Organizational Development * USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) * Valdosta State University USG Institutions affected: * Augusta University * Georgia Southern University
- resolved Apr 02, 2026, 12:16 PM UTC
Between 2:30 a.m. and 4:30 a.m. on Thursday, April 2, 2026, some users may have experienced issues with the Brightspace community. This has now been resolved. If you experience any further issues with the Brightspace community, please contact the USG Service Desk at [email protected] or 877-251-2644.
Major April 1, 2026 Multi-Site Windstream Outage 1d 23h GA DOE K-12 Network
Started Apr 01, 2026, 12:34 PM UTC· resolved Apr 03, 2026, 12:27 PM UTC
- investigating Apr 01, 2026, 12:34 PM UTC
Information Technology Services (ITS) is reporting a multi-site Windstream outage affecting the following locations: - Clay County Schools - Marion County Schools - Terrell County Schools - Terrell RYDC Zayo/ENA is investigating the root cause of the disruptions. There is currently no ETR for resolving the issue, but updates will be posted as they become available.
- identified Apr 01, 2026, 01:29 PM UTC
The Windstream field technician has identified the damage location in Dawson, GA, which was caused by an auto accident. Appropriate repair teams are being engaged to proceed with restoration efforts.
- resolved Apr 03, 2026, 12:27 PM UTC
Network Support Services (NSS) and Zayo/ENA have confirmed that Windstream has restored full functionality of internet access at the affected schools. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor March 26, 2026 GeorgiaVIEW D2L Brightspace 17h 40m GeorgiaVIEW Online Learning Environment (QPROD), GeorgiaVIEW Online Learning Environment (XPROD), Augusta University
Started Mar 26, 2026, 09:00 PM UTC· resolved Mar 27, 2026, 02:40 PM UTC
- investigating Mar 26, 2026, 09:00 PM UTC
Information Technology Services (ITS) is currently investigating reports of impaired service disruptions with Brightspace Community. We are investigating and will provide an update as soon as possible. Users at the following Institutions and organizations may be affected: USG QPROD Institutions: * Albany State University * Atlanta Metropolitan State College * Georgia College and State University * Georgia Gwinnett College * Georgia Highlands College * Gordon State College * Kennesaw State University * Savannah State University * South Georgia State College * University of Georgia * USG Training Initiatives * GeorgiaVIEW Community USG XPROD Institutions: * Abraham Baldwin Agricultural College * Clayton State University * College of Coastal Georgia * Columbus State University * Competency Based Education * Dalton State College * Fort Valley State University * Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) * Georgia Southern University * Georgia Southwestern State University * Georgia State University * Middle Georgia State University * University of North Georgia * University of West Georgia * USG Human Resources Office of Organizational Development * USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) * Valdosta State University USG Institutions affected: * Augusta University * Georgia Southern University (DataHub reports ONLY)
- monitoring Mar 26, 2026, 10:19 PM UTC
Access to the Brightspace community has been restored, and ITS continues to monitor. In the event that you experience any further issues with the Brightspace community, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Mar 27, 2026, 02:40 PM UTC
Between 4:00 p.m. and 6:00 p.m. on Thursday, March 26, 2026, some users may have experienced issues with the Brightspace community. This has now been resolved. If you experience any further issues with the Brightspace community, please contact the USG Service Desk at [email protected] or 877-251-2644.
Critical March 20, 2026 Power Maintenance - Savannah State University 3h 11m Savannah State University (QPROD), Savannah State University
Started Mar 20, 2026, 10:08 PM UTC· resolved Mar 21, 2026, 01:20 AM UTC
- identified Mar 20, 2026, 10:08 PM UTC
Savannah State University is currently experiencing a power outage initiated by the power company. The maintenance started Friday, March 20, 2026, at 5:30 p.m. It is expected to be completed by Saturday, March 21, 2026, at 12:00 a.m.
- resolved Mar 21, 2026, 01:20 AM UTC
Savannah State University is back up and online. All associated services have restored. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Critical March 20, 2026 Fiber Maintenance - Abraham Baldwin Agricultural College 7h 13m Abraham Baldwin Agricultural College, Abraham Baldwin Agricultural College (XPROD)
Started Mar 20, 2026, 05:09 AM UTC· resolved Mar 20, 2026, 12:22 PM UTC
- identified Mar 20, 2026, 05:09 AM UTC
Abraham Baldwin Agricultural College (ABAC) is currently down due to being isolated with multiple fiber maintenances. Updates will be posted here as they become available.
- resolved Mar 20, 2026, 12:22 PM UTC
Abraham Baldwin Agricultural College (ABAC) campus is back up and online as of 2:34 a.m. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Critical March 9, 2026 GeorgiaBEST Degree Works Managed Services Issue Reported 23h 2m Abraham Baldwin Agricultural College, Albany State University, Atlanta Metropolitan State College, College of Coastal Georgia and 8 more
Started Mar 09, 2026, 04:04 PM UTC· resolved Mar 10, 2026, 03:07 PM UTC
- investigating Mar 09, 2026, 04:04 PM UTC
Information Technology Services (ITS) is investigating reports that Degree Works Cloud Services are down for all Degree Works Cloud hosted institutions. Disruption of one or more components has been reported to the Helpdesk and/or confirmed by ITS staff. Technical teams are being engaged. An additional update will be provided once an investigation has been completed.
- monitoring Mar 09, 2026, 05:40 PM UTC
All reported incidents with Degree Works hosted in Ellucian Cloud are resolved. However, Information Technology Services (ITS) will continue to monitor campus operations to ensure there will be no additional occurrences. In the event that you experience any further issues accessing Banner Managed Services - Degree Works, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Mar 10, 2026, 03:07 PM UTC
All reported incidents with Degree Works hosted in Ellucian Cloud are resolved. In the event that you experience any further issues accessing Banner Managed Services - Degree Works, please contact the USG Service Desk at [email protected] or 877-251-2644.
Minor February 26, 2026 Intermittent Issues with Single Sign On (SSO) 19h 29m USO SSO
Started Feb 26, 2026, 08:46 PM UTC· resolved Feb 27, 2026, 04:16 PM UTC
- investigating Feb 26, 2026, 08:46 PM UTC
Systems Support Services (SSS) is investigating reports of intermittent issues with Single Sign On (SSO). Users may experience problems accessing applications that use Single Sign On (SSO) authentication. We will provide an update as soon as more information is available.
- resolved Feb 27, 2026, 04:16 PM UTC
Systems Support Services (SSS) has confirmed that intermittent issues with Single Sign On (SSO) has been resolved. In the event that you experience any further issues with Single Sign On (SSO) authentication, please contact the USG Service Desk at [email protected] or 877-251-2644.
Major February 12, 2026 OneUSG Connect Benefits: Alight - Service Temporarily Unavailable 8d 4h OneUSG Connect – Benefits: Alight
Started Feb 12, 2026, 04:53 PM UTC· resolved Feb 20, 2026, 09:40 PM UTC
- investigating Feb 12, 2026, 04:53 PM UTC
The OneUSG Connect – Benefits: Alight website is temporarily unavailable. For immediate support, call OneUSG Connect - Benefits at 844-587-4236.
- investigating Feb 16, 2026, 03:21 PM UTC
We are continuing to investigate this issue.
- resolved Feb 20, 2026, 09:40 PM UTC
The OneUSG Connect – Benefits: Alight website is now available. In the event that you experience any further issues with access to OneUSG Connect – Benefits: Alight, please contact OneUSG Connect - Benefits at 844-587-4236.
Major January 31, 2026 PeachNet Network Issues Reported - South East Nodes Down 11d 15h Georgia Southern University – East Georgia Campus, South Georgia State College (QPROD), Georgia Southern University, Savannah State University and 1 more
Started Jan 31, 2026, 12:23 AM UTC· resolved Feb 11, 2026, 03:53 PM UTC
- monitoring Jan 31, 2026, 12:23 AM UTC
PeachNet is currently investigating reports of issues with internet service to the following sites: - Georgia Southern University - Georgia Southern University - East Georgia Campus - South Georgia State College - South Georgia State College - Waycross Campus - Savannah State University Affected users may have experienced problems accessing the Network. The sites are currently operational. We are monitoring for stability. Additional information will be posted here as it becomes available.
- investigating Jan 31, 2026, 12:36 AM UTC
PeachNet is currently investigating reports of issues with internet service to the following sites: - South Georgia State College - South Georgia State College - Waycross Campus Affected users may be experiencing problems accessing the Network. Additional information will be posted here as it becomes available.
- monitoring Jan 31, 2026, 12:44 AM UTC
PeachNet is currently investigating reports of issues with internet service to the following sites: - Georgia Southern University - Georgia Southern University - East Georgia Campus - South Georgia State College - South Georgia State College - Waycross Campus - Savannah State University Communications Consulting Group (CCG) is still working to get the services for the Southeast region stabilized and protect paths for sites in Augusta and the Southwest region. Progress is being made, and we are working diligently to get all nodes back up.
- identified Jan 31, 2026, 02:22 AM UTC
Communications Consulting Group (CCG) has all associated services in the Southeast back up and stable. The cause of the outage was a fiber event/break that caused a sync issue with our service/quadflex cards. This propagated throughout the Southeast ring and the Interconnects. Fiber repairs are still ongoing between Savannah - Qwest (QSAV) and Savannah State University (SAV).
- monitoring Feb 02, 2026, 03:20 PM UTC
All sites are back online and being actively monitored for any further issues.
- resolved Feb 11, 2026, 03:53 PM UTC
After monitoring the situation, Network Support Services (NSS) has confirmed the stability of the sites affected. The system should continue operating normally. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
Major January 22, 2026 GeorgiaVIEW D2L Impacting Event Notification – Analytics Builder 1d 15h Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD), Georgia State University (XPROD), University of North Georgia (XPROD)
Started Jan 22, 2026, 11:14 PM UTC· resolved Jan 24, 2026, 02:57 PM UTC
- investigating Jan 22, 2026, 11:14 PM UTC
Information Technology Services (ITS) is currently investigating reports of a service disruption with Brightspace - Analytics Builder. It is unavailable currently, starting from January 21, 2026, at 9:00 p.m. (UTC) Users at the following Institutions and organizations may be affected: USG XPROD Institutions: * Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) * Georgia State University * University of North Georgia Additional information will be posted here when the issues are confirmed.
- identified Jan 23, 2026, 02:21 PM UTC
Information Technology Services (ITS) has identified a service disruption with Brightspace - Analytics Builder. The issue is stemming from an AWS problem, and we are waiting on the vendor for a complete resolution. Users at the following Institutions and organizations may be affected: USG XPROD Institutions: * Georgia State University * University of North Georgia
- resolved Jan 24, 2026, 02:57 PM UTC
Information Technology Services (ITS) has confirmed that Brightspace by D2L is now functioning normally. In the event that you experience any further issues with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.
Major January 22, 2026 Phish Alert Button (PAB) Unable to Report Emails 17h 6m USO Cybersecurity Alerts
Started Jan 22, 2026, 09:36 PM UTC· resolved Jan 23, 2026, 02:42 PM UTC
- investigating Jan 22, 2026, 09:36 PM UTC
The KnowBe4 Phish Alert Button (PAB) is currently unavailable. The vendor is actively investigating the issue. Initial findings indicate that the disruption may be related to multiple outages associated with a Microsoft 365 incident. Additional updates will be provided as more information becomes available. If you have any questions, please feel free to reach out to [email protected].
- resolved Jan 23, 2026, 02:42 PM UTC
Microsoft 365 services have recovered. This incident has been resolved.
Critical January 8, 2026 Network Fiber Degradation - UNG, GSU, & GGC 3d 19h Georgia Gwinnett College (QPROD), Georgia Gwinnett College, Georgia State University, Georgia State University (XPROD) and 2 more
Started Jan 08, 2026, 08:00 PM UTC· resolved Jan 12, 2026, 03:08 PM UTC
- investigating Jan 08, 2026, 08:00 PM UTC
Network Support Services (NSS) is reporting a North Ring fiber issue. Campuses on the North Ring: University of North Georgia (UNG), Georgia State University (GSU), & Georgia Gwinnett College (GGC) may be experiencing degraded service due to service provider maintenance that may be affecting downstream services. A ticket has been opened with Zayo and they are currently investigating this issue. Updates will be posted here once they become available.
- investigating Jan 08, 2026, 10:05 PM UTC
Zayo OSP has arrived on site and is setting up to further isolate and identify the precise location of the damage. Once the fault is pinpointed, they will proceed with repairs. We will provide regular updates until the issue is resolved.
- investigating Jan 09, 2026, 01:32 PM UTC
OSP crews are currently working to pull slack on the fiber and prep for splicing. Estimated repair time is within 6 hours. Further updates to come as work progresses.
- investigating Jan 09, 2026, 04:45 PM UTC
Network Support Services (NSS) is reporting that they are investigating further fiber issues on the North ring affecting the protect paths University of North Georgia - Gainesville Campus (GAI), Georgia Gwinnett College (GGC), University of North Georgia (NGA), University of North Georgia - Library Technology Center (NGAL) and University of North Georgia - Blue Ridge Campus (NGABLU). The sites are currently down. Updates will be posted here once they become available.
- investigating Jan 09, 2026, 08:52 PM UTC
Provider has confirmed work is still ongoing for this initial fiber cut, ETR is now 2-3 hours from posting or around 6:15 PM EST.
- identified Jan 10, 2026, 12:00 AM UTC
Communications Consulting Group (CCG) is reporting that one side of the ring is back up, and redundant services have restored. Campus traffic should be back up at this time. We are still working a ticket with Zayo for a fiber issue between University of North Georgia (NGA) and Georgia State University - Alpharetta (GSUALP), but this is not an outage for the campus's. It is a degrade in our protect path.
- identified Jan 10, 2026, 03:36 AM UTC
Communications Consulting Group (CCG) is reporting that work is still on going to resolve the outage. No ETR. Updates will be posted here once they become available.
- monitoring Jan 10, 2026, 02:00 PM UTC
Communications Consulting Group (CCG) is reporting that the fiber span for University of North Georgia (NGA) and Georgia State University - Alpharetta (GSUALP) was repaired and services normalized on the ring. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Jan 12, 2026, 03:08 PM UTC
After monitoring the situation, Network Support Services (NSS) is reporting this fiber span, (NGA to GSUALP) was repaired and services normalized on the ring. The system should continue operating normally. In the event that you experience any further issues with access to the network, please contact the USG Service Desk at [email protected] or 877-251-2644.
Critical January 6, 2026 PeachNet Network Issues Reported - Georgia College and State University 7h 59m Georgia College and State University (QPROD), Georgia College & State University
Started Jan 06, 2026, 01:25 PM UTC· resolved Jan 06, 2026, 09:25 PM UTC
- identified Jan 06, 2026, 01:25 PM UTC
Communications Consulting Group is reporting that the site is experiencing a loss of power. The site is currently down. Services on the big ring are running on protect/redundant path. Additional information will be posted here as it becomes available.
- monitoring Jan 06, 2026, 01:54 PM UTC
Network Support Services (NSS) is reporting that power has been restored and services are up. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Jan 06, 2026, 09:25 PM UTC
After monitoring the situation, Network Support Services (NSS) has confirmed the stability of PeachNet Network - Georgia College & State University. The system should continue operating normally. In the event that you experience any further issues with access to the network, please contact the USG Service Desk at [email protected] or 877-251-2644.
Critical January 1, 2026 PeachNet Network Issues Reported - Savannah State University 17h 47m Savannah State University (QPROD), Savannah State University
Started Jan 01, 2026, 07:48 PM UTC· resolved Jan 02, 2026, 01:36 PM UTC
- investigating Jan 01, 2026, 07:48 PM UTC
Communications Consulting Group (CCG) is currently investigating reports of issues with PeachNet Network Services at Savannah State University. Affected users may be experiencing problems with access to the Network. Additional information will be posted here as it becomes available.
- identified Jan 01, 2026, 09:15 PM UTC
Communications Consulting Group (CCG) is reporting they received an update from the campus that the data center does not have power. An electrician will be dispatched to address the issue.
- monitoring Jan 01, 2026, 11:04 PM UTC
Communications Consulting Group (CCG) reported power has been restored and Savannah State is back online. No further interruptions are expected.
- resolved Jan 02, 2026, 01:36 PM UTC
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of network access at Savannah State University. The system should continue operating normally. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.