University System of Georgia incident
OneUSG Connect Issues Reported
University System of Georgia experienced a critical incident on May 7, 2026 affecting OneUSG Connect – Database and OneUSG Connect – Core Practitioner and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 11:52 AM UTC
OneUSG Connect is experiencing an unexpected outage and is not available. We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available. If you have questions or concerns, please contact the USG Service Desk by email at [email protected]
- monitoring May 07, 2026, 12:48 PM UTC
OneUSG Connect Support has restored full functionality of access to OneUSG Connect. We will continue to monitor this system for stability. If you are still experiencing issues with access to OneUSG Connect, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved May 08, 2026, 06:12 PM UTC
After monitoring the situation, OneUSG Connect Support has confirmed the stability of OneUSG Connect. The system should continue operating normally. In the event that you experience any further issues with access to OneUSG Connect, please contact the USG Service Desk at [email protected] or 877-251-2644.