University System of Georgia incident
Multi-Site DOE Outage - Comcast Last Mile
University System of Georgia experienced a major incident on May 5, 2026 affecting GA DOE K-12 Network, lasting 18h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 05:05 PM UTC
Network Support Services (NSS) is reporting a multi-site DOE outage. ENA has engaged the last-mile provider. There is currently no ETR. Updates will be posted as they become available. Sites affected: - Bartow County Schools - Buford City Schools - Douglas County Schools - Gordon County Schools - Fulton County Schools - Clarke County Schools - Floyd County Schools Sites running at reduced capacity: - Cherokee County Schools - Clayton County Schools - Hall County Schools
- identified May 05, 2026, 06:50 PM UTC
This is a large-area outage on the Comcast network. Engineers arrived on site at 2:00 p.m. and are troubleshooting to resolve it. The underlying carrier has confirmed a fiber cut at 2505 Marietta Blvd in Atlanta, GA. The damage was caused by a third-party boring machine. At this time, fiber repair teams are actively on site assessing the situation and beginning restoration efforts.
- identified May 06, 2026, 01:39 AM UTC
Repair work is still in progress and technicians are not yet clear of the site. Crews remain on-site actively repairing damaged 216-count and 96-count fiber lines.
- resolved May 06, 2026, 01:46 PM UTC
Network Support Services (NSS) has confirmed that fiber repairs are completed, and we do not expect any further disruption. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.