University System of Georgia incident
GeorgiaBEST Degree Works Managed Services Issue Reported
Resolved after 23 hours 2 minutes, affecting Abraham Baldwin Agricultural College and Albany State University and 1 more, on March 9, 2026.
All reported incidents with Degree Works hosted in Ellucian Cloud are resolved. In the event that you experience any further issues accessing Banner Managed Services - Degree Works, please contact the USG Service Desk at [email protected] or 877-251-2644.
Affected components
Update timeline
- investigating Mar 09, 2026, 04:04 PM UTC
Information Technology Services (ITS) is investigating reports that Degree Works Cloud Services are down for all Degree Works Cloud hosted institutions. Disruption of one or more components has been reported to the Helpdesk and/or confirmed by ITS staff. Technical teams are being engaged. An additional update will be provided once an investigation has been completed.
- monitoring Mar 09, 2026, 05:40 PM UTC
All reported incidents with Degree Works hosted in Ellucian Cloud are resolved. However, Information Technology Services (ITS) will continue to monitor campus operations to ensure there will be no additional occurrences. In the event that you experience any further issues accessing Banner Managed Services - Degree Works, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Mar 10, 2026, 03:07 PM UTC
All reported incidents with Degree Works hosted in Ellucian Cloud are resolved. In the event that you experience any further issues accessing Banner Managed Services - Degree Works, please contact the USG Service Desk at [email protected] or 877-251-2644.
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