University System of Georgia incident

GeorgiaVIEW - Brightspace Issues Reported

Resolved after 4 minutes, affecting GeorgiaVIEW Online Learning Environment (QPROD), on May 8, 2026.

postmortem Jun 09, 2026, 07:46 PM UTC

Postmortem: D2L provided the full event summary for this incident, and it is posted in the GeorgiaVIEW Admin Community under the Sub Module " INC10023559 - Brightspace Issues Reported": [https://community.view.usg.edu/d2l/le/content/7601/viewContent/62278314/View](https://community.view.usg.edu/d2l/le/content/7601/viewContent/62278314/View)

Started
May 08, 2026, 01:59 PM UTC
Resolved
May 08, 2026, 02:03 PM UTC
Duration
4m
Detected by Pingoru
May 08, 2026, 01:59 PM UTC

Affected components

GeorgiaVIEW Online Learning Environment (QPROD)

Update timeline

  1. investigating May 08, 2026, 01:59 PM UTC

    Information Technology Services (ITS) has been notified that Brightspace is unavailable. D2L is working to restore functionality as quickly as possible. Updates will be provided as they are available.

  2. monitoring May 08, 2026, 02:01 PM UTC

    Between approximately 9:44 p.m. and 9:56 p.m. on Thursday, May 7, 2026, Brightspace was unavailable. Brightspace functionality has been restored, and Information Technology Services (ITS) is currently monitoring. In the event that you experience any further issues with access to with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.

  3. monitoring May 08, 2026, 02:02 PM UTC

    Information Technology Services (ITS) has confirmed that Brightspace by D2L continues to function normally. Approximate Window of Impact: Start Time: 9:44 p.m. Thursday, May 7, 2026 End Time: 9:56 p.m. Thursday, May 7, 2026 In the event that you experience any further issues with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.

  4. resolved May 08, 2026, 02:03 PM UTC

    Information Technology Services (ITS) has confirmed that Brightspace by D2L continues to function normally. Approximate Window of Impact: Start Time: 9:44 p.m. Thursday, May 7, 2026 End Time: 9:56 p.m. Thursday, May 7, 2026 In the event that you experience any further issues with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.

  5. postmortem Jun 09, 2026, 07:46 PM UTC

    Postmortem: D2L provided the full event summary for this incident, and it is posted in the GeorgiaVIEW Admin Community under the Sub Module " INC10023559 - Brightspace Issues Reported": [https://community.view.usg.edu/d2l/le/content/7601/viewContent/62278314/View](https://community.view.usg.edu/d2l/le/content/7601/viewContent/62278314/View)

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