University System of Georgia incident

GeorgiaBEST Banner Managed Services Issue Reported - Gordon State College

Resolved after 6 hours 46 minutes, affecting Gordon State College, on May 26, 2026.

resolved May 26, 2026, 08:31 PM UTC

Information Technology Services (ITS) has confirmed that Ethos is functioning normally at this time. In the event that you experience any further issues with Ethos access, please contact the USG Service Desk at [email protected] or 877-251-2644.

Started
May 26, 2026, 01:44 PM UTC
Resolved
May 26, 2026, 08:31 PM UTC
Duration
6h 46m
Detected by Pingoru
May 26, 2026, 01:44 PM UTC

Affected components

Gordon State College

Update timeline

  1. investigating May 26, 2026, 01:44 PM UTC

    Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing issues connecting to Ethos SSO. Additional information will be posted here when the issues are confirmed. Components Affected * GeorgiaBEST Banner Managed Services (Gordon State College)

  2. monitoring May 26, 2026, 02:05 PM UTC

    Information Technology Services (ITS) has restored full functionality of Ethos access at Gordon State College. We will continue to monitor this system for stability. If you are still experiencing issues with access to Banner, please contact the USG Service Desk at [email protected] or 877-251-2644.

  3. resolved May 26, 2026, 08:31 PM UTC

    Information Technology Services (ITS) has confirmed that Ethos is functioning normally at this time. In the event that you experience any further issues with Ethos access, please contact the USG Service Desk at [email protected] or 877-251-2644.

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