University of Alaska Outage History

We have received reports that the technician login for Touchnet is currently experiencing issues. We are uncertain as to whether or not this is related to the ongoing Microsoft outage, and UA Financial Systems is reaching out to the vendor for clarification. We will be reporting updates on this outage at 30-minute intervals. Thank you for your patience during the resolution of this issue!

We have received reports that Nextgen is currently experiencing a complete outage. It appears to be a vendor issue-- the OIT PAWS team is monitoring status updates from the vendor, and we will be making updates at 30-minute intervals. Thank you for your patience during the resolution of this issue!

The UA Network Storage service is currently experiencing issues. Users of the uastora storage server are impacted. The OIT PAWS team is currently investigating. Thank you for you patience during the resolution of this issue. Please expect an update by 3PM.

OIT PAWS is continuing to investigate this issue alongside their storage system vendor, NetApp. We will continue to report any updates to the situation, as well as make a scheduled status update at 6:00pm. Thank you again for your patience as we work towards a full resolution!

We are currently investigating reports of major disruptions with the UA network. Thank you for your patience as our networking technicians troubleshoot. Our next scheduled update will be at 12:10PM.

The webpage for portal.office.com is currently down. This appears to be an issue on Microsoft's end, and you can check for updates at their status page: https://status.cloud.microsoft/ At this time, Microsoft 365 products still seem to work if you have downloaded them to your device. If you're trying to use an Microsoft 365 product online, while portal.office.com is down, you should still be able to get to them by going to office.com instead and signing in with your University email address. We will post an update tomorrow at 7:30am.

We have received reports that Banner and its front-end applications (such as UAOnline) are currently experiencing extreme slowness. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates as new information becomes available and at 30-minute intervals. Thank you for your patience during the resolution of this issue!

OIT EAS is continuing to investigate this issue, and have not yet received a response on their ticket with the vendor. We will continue to make updates as new information becomes available and at 30-minute intervals.

We have received reports of intermittent degraded UA network performance. The OIT Telecommunications team has reached out to our circuit provider, who are currently investigating potential intermittent issues with their fiber. Until we hear otherwise, users may continue seeing intermittent outages in the future. We will provide updates as we receive further information, or at opening on Monday (~07:30am), whichever comes first. Thank you for your patience during the resolution of this issue.

We have not yet received any updates from ACS, our internet service provider. The OIT Networking team is continuing to monitor their channels of communication with this vendor, and we will report any new information as it becomes available, and at 3-hour intervals. Thank you again for your patience during the resolution of this issue.

OIT Networking reports that ACS has identified the area where the issue occurred but they have yet to determine the exact cause of the event. We will continue to report at three-hour intervals, and when any new information becomes available. Thank you so much for your time!

No new information has been reported at this time-- we will continue to make updates to the status of this issue as that information becomes available, and at 3-hour intervals. Thank you for your time and patience as we continue to work with our vendors towards a resolution!

No new information has been reported at this time-- we will continue to make updates to the status of this issue as that information becomes available, and at 3-hour intervals. Thank you for your time and patience as we continue to work with our vendors towards a resolution!

We have received reports that DocuSign is currently experiencing issues, and the eSignature application may be entirely unavailable at this time. The NTS Service Desk has reached out to the vendor and who is currently investigating, and we will be making updates at 30-minute intervals. Thank you for your patience during the resolution of this issue!

DocuSign has acknowledged this outage as system-wide for a number of their servers and are investigating. We will continue to make updates at 30minute intervals and relay updates posted by the vendor; you can view them in real-time here: https://status.docusign.com/incidents/fkyk4rkvdwsv Thank you again for your time and patience!

We have received reports that Mathworks is currently experiencing issues. The NTS Technology Support Services team is currently reaching out to the vendor, and we will be making an update at end-of-day today 5:00PM, as well as updates at 3-hour intervals starting at beginning-of-day tomorrow (8:00AM). Thank you for your patience during the resolution of this issue!

We have received reports that the Livestreaming function of Kaltura is currently experiencing issues. The NTS Collaboration and Learning Spaces team is currently investigating; we will be making updates as more information is made available and at 3-hour intervals. Thank you for your patience during the resolution of this issue!

The NTS CLS team reached out to the vendor earlier this morning and is currently awaiting a response. We will continue to report any updates as they come and at 3-hour intervals. Thank you again for your patience as we continue to work this issue.

Kaltura has indicated that they are investigating this issue and expect a resolution within 24 hours. NTS CLS is continuing to monitor their channels of communication with them, and we will provide updates as they're given and at 3-hour intervals. Thank you again for your patience and understanding as we work towards a full restoration of service!