TeamDynamix Service Degradation

Update timeline

1. identified Nov 10, 2025, 09:17 PM UTC

   The vendor for our ticketing platform, TeamDynamix (TDX), has been reporting an overall degradation of its service since early this morning. They have made a few attempts at resolving the issue, but the Work Management view for technicians remains unstable. As as result, UA teams that utilize TDX may experience interruptions when creating and viewing tickets. TDX is reporting on this matter in real-time on their status page here: https://tdx.statuspage.io/incidents/nd4jggfb41lp and we will be making updates at three-hour intervals. Thank you for your time and patience as we follow the resolution of this issue!

2. resolved Nov 11, 2025, 12:33 AM UTC

   From TDX: "We’ve resolved the issue that was causing degraded performance in TeamDynamix Work Management, and full service has now been restored. We appreciate your patience and understanding during this time. Our team is continuing to investigate the root cause and will share additional details once the post-incident review is complete. We are also actively monitoring the system to ensure everything remains stable and continues to run smoothly." You can view their status (and postmortem report when available) here: https://tdx.statuspage.io/incidents/nd4jggfb41lp Thanks so much for your time as we followed the resolution of this issue!

3. postmortem Nov 26, 2025, 07:31 PM UTC

   This disruption was the result of a vendor outage. More information can be found on their statuspage: [https://status.teamdynamix.com/incidents/nd4jggfb41lp](https://status.teamdynamix.com/incidents/nd4jggfb41lp)