University of Alaska experienced a major incident on October 2, 2025 affecting UAF/SW File Servers, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2025, 07:56 PM UTC
The UA Network Storage service is currently experiencing issues. Users of the uastora storage server are impacted. The OIT PAWS team is currently investigating. Thank you for you patience during the resolution of this issue. Please expect an update by 3PM.
- investigating Oct 02, 2025, 11:11 PM UTC
OIT PAWS is continuing to investigate this issue alongside their storage system vendor, NetApp. We will continue to report any updates to the situation, as well as make a scheduled status update at 6:00pm. Thank you again for your patience as we work towards a full resolution!
- monitoring Oct 03, 2025, 01:56 AM UTC
Permissions and access to ustora have been restored. The OIT PAWS team will continue monitoring and troubleshooting until everything is confirmed resolved. Thank you for your patience, and have a good night!
- monitoring Oct 03, 2025, 03:59 PM UTC
The temporary fix for uastora access is still in place, and the OIT PAWS team is continuing to monitor the stability of this fix while working towards a full resolution. We will make updates as new information becomes available, as well as at end-of-day (5pm) today. Thank you for your time and understanding!
- resolved Oct 03, 2025, 08:52 PM UTC
The OIT PAWS team has resolved the issue with the permissions and access to the uastora network file share. Thank you again for your patience during the resolution of this issue!