University of Alaska incident

Blackboard, Canvas, Amazon Web Services Outage

Critical Resolved View vendor source →

University of Alaska experienced a critical incident on October 20, 2025 affecting UA Blackboard Learn Web Application and UA Blackboard Learn SIS Integration and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:46 PM UTC
Resolved
Oct 21, 2025, 03:48 PM UTC
Duration
1d
Detected by Pingoru
Oct 20, 2025, 03:46 PM UTC

Affected components

UA Blackboard Learn Web ApplicationUA Blackboard Learn SIS IntegrationOther IT ServicesUAF Canvas

Update timeline

  1. investigating Oct 20, 2025, 03:46 PM UTC

    We have received reports that Blackboard is currently experiencing issues; the issue has been recognized by the vendor as related to a current Amazon Web Services (AWS) outage. You can view the vendor's reporting on this issue at https://status.blackboard.com/ and we will be making updates at 1-hour intervals. Thank you for your patience during the resolution of this issue!

  2. investigating Oct 20, 2025, 03:58 PM UTC

    Instructure Canvas appears to also be affected by this outage and the UAF instance is fully unavailable at this time. Thank you again for your patience as we monitor the extent of services affected by this outage.

  3. investigating Oct 20, 2025, 04:23 PM UTC

    Qualtrics and Digication are also affected by the AWS outage. Digication has published a status update here: https://support.digication.com/hc/en-us/articles/42322436155291-Intermittent-Errors-reported-October-20-2025

  4. identified Oct 20, 2025, 04:58 PM UTC

    AWS states that it has mitigated the main problem, and many services are recovering-- the services listed here still appear to be in a unavailable and degraded states. We will continue reporting until a full resolution has been reached. You can expect another update in one hour; thanks so much for your time!

  5. identified Oct 20, 2025, 05:47 PM UTC

    There is no new information available at this time-- thank you for your patience as we continue to monitor the situation. You can expect further updates at 1-hour intervals.

  6. identified Oct 20, 2025, 06:44 PM UTC

    AWS is continuing to work on the problem, and per their status page appears to slowly be restoring function to different services. Their status page can be viewed here: https://health.aws.amazon.com/health/status Thank you for your continued patience.

  7. identified Oct 20, 2025, 07:47 PM UTC

    AWS is continuing to work on the problem, and per their status page appears to slowly be restoring function to different services. Their status page can be viewed here: https://health.aws.amazon.com/health/status Thank you for your continued patience.

  8. monitoring Oct 20, 2025, 08:27 PM UTC

    Services for Blackboard (classes.alaska.edu) appear to be restored, but remain potentially unstable-- OIT PAWS and Networking are currently undoing the redirect that takes users to this statuspage when accessing Blackboard, so it should be accessible again shortly. Canvas and other mentioned services are still unavailable at this time. Thank you for your patience and understanding as we continue to monitor the resolution of this issue!

  9. monitoring Oct 20, 2025, 09:48 PM UTC

    Services for Blackboard (classes.alaska.edu) have been restored, but remain potentially unstable-- OIT PAWS and Networking have removed the Status Page redirect on Blackboard, so it should be accessible again. Canvas and other mentioned services are still unavailable at this time. Thank you for your patience and understanding as we continue to monitor the resolution of this issue!

  10. monitoring Oct 20, 2025, 10:48 PM UTC

    UA's Canvas instance is now available and operational, resolving the major component issues we have been tracking here. Blackboard is still monitoring the stability of their fixes, and their current status can be found here: https://status.blackboard.com/ We are maintaining a 'monitoring' status until they report all-green. Thank you for your time as we followed the resolution of this issue; in its monitoring state, you can expect updates at three-hour intervals, or when new information is received.

  11. monitoring Oct 21, 2025, 01:44 AM UTC

    There have been no updates to Blackboard's status, but Canvas has remained stable and reachable. Blackboard is still monitoring the stability of their fixes, and their current status can be found here: https://status.blackboard.com/ We are maintaining a 'monitoring' status until they report all-green. Thank you for your time as we follow the resolution of this issue! We will continue reporting tomorrow morning at the start of the business day (8:00am).

  12. resolved Oct 21, 2025, 03:48 PM UTC

    Blackboard has resolved their outage related to issues with AWS, and the other services we've mention also appear to have recovered. You can view Blackboard's reporting on their outage here: https://status.blackboard.com/incidents/g8bt1pvmtmh9 Thank you for your time and patience as we followed the resolution of this issue!